Whenever we’re selling Xero Shoes at a public event, a few people will come up to our booth, examine our barefoot sandals, and claim (with a strange tone of almost arrogance), “I can’t wear these. I pronate.” Sometimes they’ll pull out the third party endorsement, “My doctor says I pronate.” Or the less-convincing, “The shoe […]
When people ask, “How long will my Xero Shoes last?” we say, “We don’t know, but it’s going to be a long, long time!”
That’s why we offer this 5,000 mile sole warranty.
If you wear your FeelTrue® outsoles (or FeelTrue® section of Z-Trail) down to less than 1mm thick at the ball or heel of the foot (not an edge), we’ll replace them with the same product for the following price:
60% off MSRP (full, non-sale, listed, retail price) for the product, plus shipping.
We also offer a 24 Month Manufacturing Warranty, which covers defects and flaws that may happen in the first two years. We will offer a free replacement for orders that qualify.
If you have a manufacturing concern, please email our Customer Service team at [email protected] and include a photo of the issue with your current shipping address. For closed toed shoes, please include another photo with the tongue tag.
