Frequently asked questions

Here are some of the most Frequently Asked Questions we get about Xero Shoes.

If you have any others, give a call or drop us a line or ask our Facebook Fans or Twitter Followers.

General FAQ

All of our shoes are wider than conventional shoes (roomier toe-box). If you normally wear a larger size to get a wider fit in conventional shoes, you most likely will not have to do that with Xero Shoes.

More information on how our shoes fit can be found here, or you can reach out to us directly through our contact page, and one of our specialists can help answer your sizing questions.

All of our sandals come in whole sizes only, and all of our closed-toe shoes come in both whole and half sizes up to men’s 11.5. Go to xeroshoes.com/xerofit for complete sizing information and recommendations.

Yes! We offer a variety of laces in different colors. Just click on the Accessories link from our Shop menu. Or you can click on the link below: xeroshoes.com/shop/product-category/extras/

 

If your insoles have worn out, please contact customer service to get a replacement pair of insoles.

We recommend hand washing our shoes and sandals with warm water, mild soap and a soft brush as needed. Then allow your shoes to air dry. Do not leave the Cloud or Z-Trail sandals in direct sunlight as the heat may cause the foam to deform. This is not covered by our warranty.

To view the status of your order navigate to the “my account” page in the top right menu and log in. From your dashboard you can view recent orders and manage your shipping and billing addresses and view order status. When your product it shipped you will receive an order tracking number in your email.

If there is an issue with your order, it’s possible we can make a change before the order ships. It’s best to call our customer service department right away for the best chance of changing your order: 303-447-3100.

Policies and Shipping

Please go to Xero Shoes Return Policy page to learn about our 45-day return policy.

We do! We’ve sold Xero Shoes to people in more than 85 countries around the world.
We use the US Postal service to send our shipments. The cost to ship will depend on the weight of the package and the delivery speed you select; several options will be provided at checkout.

All domestic shipments come with tracking. Limited tracking is available for some first class international shipments depending on the country, and full tracking is available with all Priority Express and Express International shipments.

Though almost all of our international orders arrive without incident, we strongly advise you to select Priority Express International or Express International if you live in a country with a less reliable postal service, including (but not limited to) India, Brazil, Mexico, South Africa, and Indonesia. We cannot guarantee delivery of packages shipped using First Class International.

International delivery can take anywhere from 3 days to 8 weeks depending on how long your order spends in customs at the border.

Please note that some countries do require the payment of import duties for international shipments above a certain value. We advise you to know the import regulations of your country and understand that you will be responsible for payment of any duties and fees imposed by your government at the border.

All packages will be marked as merchandise; as a commercial shipper, we are not able to mark a package as a gift (if you’re giving Xero Shoes as a gift, that’s not the same as us sending a gift).
Also, check our Stores page. There may be a Xero Shoes dealer closer to you.

After you purchase a gift certificate, you’ll be able to enter an email address for the recipient.

You could email it to yourself and forward it at a later time if you like.

You can also take the Gift Certificate code and send it to the recipient.

Product Usage

The main difference between the Z-Trek and Z-Trail is the sole. The Z-Trek has a 5.5 mm solid rubber sole that is extremely flexible and allows the most ground-feel. The Z-Trail sole has a 10 mm sole made up of 3 materials: rubber and Trail Foam for the outsole, and a soft layer of Barefoam for the top sole. While still light and flexible, the Z-Trail sole does not offer as much ground-feel.

All of our shoes and sandals are zero-drop and are extremely flexible. Customers have run in practically every one of our styles! Click on the link below for help deciding on the right Xero Shoe for you: https://xeroshoes.com/select