Xero Shoes Return and Exchange Policy

If you aren’t sure about the fit of your shoes or sandals, or if you are experiencing other issues,
contact our Customer Happiness Team so we can help!

  • We accept products for exchange or return that are in brand new, unworn and unaltered condition within 45 days of the original order date.
  • Shoes and sandals that have been worn outside do not qualify for exchange or return.
  • Be sure to inspect the product before returning, and include the original packing materials.
  • Your request will be processed within 10 business days of receipt. 

U.S. Exchanges

Our exchange process involves two separate transactions:

  1. Place a new order for the replacement items.
  2. Return the item(s) you want to exchange using the instructions below.

To send your original order back for a full refund (including your original shipping cost), please generate a free prepaid return label below.

Please be sure to include your original packing slip and write the order number from your new purchase on it so we know this is an exchange. If you do not have your packing slip, then please include a piece of paper with your name, original order number, new order number, and the item(s) you are returning. If you do not include your packing slip, then we may not be able to locate your order, which could result in a delay with your refund.

We process all returns in the order that they are received. After a launch or sale, please note it may take us 10-15 business days to complete them due to the high volume of orders we have at these times. We will send you an email confirmation once your return has been processed.

****For items purchased during a sale that is no longer happening, please contact our Customer Happiness team and so we can manually process your replacement order at the sale price.

If you do not want to place a new order for your return, then please follow the above steps to send your shoes back to us for 100% store credit (including shipping). Include your packing slip and indicate that you would like store credit. Once the store credit is issued, you can use it instantly to purchase your new pair.

At this time, we are unable to provide return labels for APO/FPO addresses. We apologize for the inconvenience. Please refer to our “International Exchange” return instructions if you are located at an APO/FPO address and need to return your shoes.

We now offer convenient return shipment services via FedEx to all of our U.S. customers. You can drop your package off at any FedEx location of your choice, including Walgreens and Safeway stores. Click here to find a Fedex location near you

Attention iPhone & Mac Users: Please use a supported browser such as Chrome to request returns. Safari is not fully supported at this time.
 

U.S. Returns

We are happy to accept returns for your UNWORN shoes within 45 days of purchase. We know that some large companies offer free return shipping, and we hope someday we’re big enough to do the same. Until then, please follow the return instructions below.

If you do not have your packing slip, then please include a piece of paper with your name, order number, and the item(s) you are returning.

If you do not include your packing slip, then we may not be able to locate your order, which could cause a delay in your refund.

Use the form below to generate a prepaid return label. Choose Courtesy Return as the Return Reason to send product back for a refund. If you use this label, a $9.99 flat rate postage fee will be deducted from your refund.  You can also use your own label – if you are returning an item under 1 lb, you may get a better rate at your local post office.

Your refund will be for the purchase price only We will send you an email confirmation when your refund has been completed.  After a launch or sale, please note it may take us 10-15 business days to complete your refund due to the high volume of orders we have at these times.

If you would like to send your shoes back on your own, please include your Packing Slip and send the return package to:

Xero Shoes
3700 Havana St, Unit 312
Denver, CO 80239
ATTN: Returns
 

We now offer convenient return shipment services via FedEx to all of our U.S. customers. You can drop your package off at any FedEx location of your choice, including Walgreens and Safeway stores. Click here to find a Fedex location near you

Attention iPhone & Mac Users: Please use a supported browser such as Chrome to request returns. Safari is not fully supported at this time.
 

International Exchanges

We are not able to offer free shipping on exchanges for international orders (including APO, FPO and DPO addresses). If you need to exchange or return from an international location, follow these steps:

International Exchange Instructions:

1. Fill out and include your Packing Slip in the return package.
2. Ship your shoes back to us at:
Xero Shoes
ATTN: Exchanges
3700 Havana St, Unit 312
Denver, CO 80239 USA
3. To expedite the processing time for your exchange, email us the tracking number for your return package.

International Returns

International Return Instructions:
1. Fill out and include your Packing Slip in the return package.
2. Ship your shoes back to us at:
Xero Shoes
ATTN: Returns
3700 Havana St, Unit 312
Denver, CO 80239 USA

Warranty
All of our shoes are guaranteed for 24 months from the original purchase date for manufacturing issues. If you have a manufacturing concern, please email our Customer Happiness team at support@xeroshoes.com with photos of the issue and your order number. For more information about our warranty, please visit www.xeroshoes.com/warranty.

Order Mistake?
We sincerely apologize if you received the wrong item with your order! Please email us at support@xeroshoes.com or give us a call at (303)447-3100, so that we can get you the correct item(s) that you ordered as soon as possible. We are open from Monday-Friday from 9-5 Mountain Time.