We’re Hiring!

Job Title: VP of Internal Operations and IT
Location: Broomfield, CO
Reports to: President/CFO  
Department: Operations  

Job Summary:

The VP of Internal Operations is a key executive leader responsible for overseeing and optimizing the internal processes of the organization. This role involves leading operational strategy, improving efficiency, driving cross-departmental collaboration, and ensuring that internal functions align with the company’s growth and financial objectives. The Head of Internal Operations will play a critical role in scaling the business, enhancing productivity, and driving innovation in the company’s internal operations to support a revenue base of $75M+.

Key Responsibilities:

Operational Leadership: Ensure efficient day-to-day functioning of core operational departments, including Customer Service, Fulfillment/Distribution, and Digital and IT.

Process Improvement & Efficiency: Identify opportunities to streamline operations and enhance operational efficiencies across departments, implementing systems and processes that improve workflow, reduce costs, and increase productivity.

Strategic Planning: Collaborate with the executive leadership team to define and execute long-term strategies that support the company’s growth, scalability, and overall business objectives.

Cross-functional Collaboration: Work closely with department heads to ensure alignment across the company, fostering a collaborative environment to address operational bottlenecks, risks, and opportunities for innovation.

Change Management: Lead initiatives to introduce new technologies, systems, or practices, ensuring smooth transitions and buy-in from relevant stakeholders. Champion a culture of continuous improvement and adaptability.

Team Leadership & Development: Manage, mentor, and grow the internal operations team, fostering an environment of accountability, professional growth, and operational excellence.

Technology Integration: Oversee IT infrastructure and implement technological solutions that enhance internal processes, data security, and operational performance.

Vendor and Supplier Management: Oversee vendor relationships and ensure that all external partnerships align with operational goals and budget constraints.

Qualifications:

Experience: 7+ years of progressive leadership experience in operations management in a senior leadership role in a similarly sized ($50M–$100M) or larger organization.

Education: Bachelor’s degree in business administration, Operations Management, or related field. An MBA or other relevant advanced degree is preferred.

Skills:

• Proven track record of driving operational efficiency and implementing large-scale process improvements.
• Strong strategic thinking with the ability to execute high-level goals into actionable operational plans.
• Exceptional leadership, communication, and interpersonal skills.
• Experience with budgeting, financial oversight, and performance tracking.
• Ability to manage multiple teams and cross-functional projects simultaneously.
• Knowledge of best practices in technology implementation and change management.
• Proficiency with operational software systems, ERP platforms, and modern business tools.

Key Competencies:

Strategic Vision: Ability to understand and communicate the big picture while ensuring that day-to-day operations align with larger company goals.

Operational Excellence: Strong focus on efficiency, process optimization, and improving overall company performance.

Leadership: Ability to inspire, lead, and develop high-performing teams while promoting a culture of accountability.

Adaptability: Comfort working in a fast-paced, evolving business environment. Ability to pivot and innovate as necessary.

Collaboration: Exceptional collaboration skills with the ability to influence key stakeholders at all levels of the organization.

Job Type:

Full-time, Exempt

Pay:

The annual salary for this position ranges between $150,000 – $200,000, DOE. 

This range is an estimate based on potential employee qualifications, operational needs, and other considerations as permitted by Colorado Equal Pay Transparency Rule 4.1.2. Other rewards may include annual bonuses, short- and long-term incentives, and equity awards.

Benefits Include:

• Medical and dental/vision upon employment
• Additional employee-funded ancillary benefits, such as qualified HSA or FSA, and Voluntary Life / AD&D, Accidental, Critical Care, etc., are also available if you choose to participate
• 401k eligible after 3 months of employment
• Xero Shoes provided life insurance
• Employee bonus and incentive plans
• Sick pay upon employment and vacation pay after 6 months of employment
• Complementary pair of shoes each month of employment (up to one pair per style)

Job Title: VP Global Supply Chain Operations

Location: Xero Shoes, Broomfield, CO

Reports to: President/CFO

Department: Supply Chain Operations

Job Summary:

The Vice President of the Global Supply Chain is a tenured footwear executive with e-commerce, international, and wholesale experience who has generated a significant impact through the strategic and tactical leadership of the global supply chain. Responsible for developing and executing the company’s global supply chain strategy and ensuring seamless procurement, production, and on-time product delivery. This leader will oversee the end-to-end supply chain, manage key supplier relationships, and ensure the organization is equipped to meet its global revenue goals. The VP will enhance efficiencies, reduce costs balanced with quality, and drive innovation across all supply chain functions to support scalability and global competitiveness.

Key Responsibilities:

Global Supply Chain Strategy: The VP of Global Supply Chain will participate in overall business planning and innovation and must possess the ability to understand the organization’s operational strengths and future capabilities in this area and develop a multi-year roadmap. They will develop, implement, and manage a comprehensive supply chain strategy that aligns with the company’s long-term business objectives, focusing on cost optimization, quality, efficiency, and scalability.

End-to-End Supply Chain Oversight: This position oversees all functions within the global supply chain, including procurement, inventory management, manufacturing, and transportation.

Supplier and Vendor Management: Build and maintain strong relationships with key suppliers and vendors globally, negotiating terms, managing performance through key vendor scorecards, and standard operating procedures and best practices for performance monitoring while ensuring quality, reliability, and cost efficiency.

Risk Management and Compliance: Identify and mitigate risks across the supply chain, including geopolitical, financial, and environmental risks. Ensure compliance with all relevant laws, regulations, and corporate policies across global markets.

Sustainability Initiatives: Champion sustainability efforts by integrating environmentally responsible practices into the supply chain, including reducing carbon footprint, improving energy efficiency, and managing waste reduction programs.

Inventory and Demand Planning: Collaborate with product and marketing teams through the GTM process to understand the demand forecast and inventory availability.

Technology and Innovation: Identify requirements and implement new technologies and systems to drive efficiency, accuracy, and transparency throughout the supply chain. Leverage data analytics to improve decision-making and performance.

Cross-functional Collaboration: Work closely with departments such as product development, finance, and sales to ensure supply chain strategies support overall business goals and market needs. Facilitate smooth communication and alignment across regions.

Performance Metrics: Establish and track key performance indicators (KPIs) for supply chain functions, including cost, quality, efficiency, delivery timelines, and customer satisfaction. Continuously evaluate supply chain performance and implement improvements.

Team Leadership and Development: Lead and develop a high-performing global supply chain team, promoting a culture of accountability, innovation, and continuous improvement. Ensure the team is equipped with the necessary skills to support global operations.

Qualifications:

Experience: 7+ years of supply chain management experience in a global leadership role overseeing complex international supply chains. Industry-specific experience (e.g., manufacturing, retail, footwear/apparel) preferred.

Education: Bachelor’s degree in supply chain management, Operations, Business Administration, or a related field. MBA or relevant advanced degree preferred.

Skills:

• Extensive experience in global supply chain operations, including procurement, logistics, and distribution.
• Proven track record of optimizing supply chain performance by driving cost reductions, process improvements, and operational efficiencies through data and analytics.
• Strong knowledge of supply chain management software, ERP systems, and emerging technologies.
• Expertise in supplier management and contract negotiations.
• Strong leadership, communication, and cross-cultural collaboration skills.
• Deep understanding of global trade regulations, compliance, and risk management.
• Basic Mandarin proficiency is a plus.

Key Competencies:

• Strategic Vision: Ability to design and execute a global supply chain strategy that aligns with the company’s broader objectives.
• Operational Excellence: Focus on optimizing processes, improving efficiency, maintaining quality, and achieving cost savings throughout the supply chain.
• Global Mindset: Experience managing supply chains across multiple regions, with the ability to navigate different markets, cultures, and regulatory environments.
• Leadership: Ability to inspire and lead a diverse, global team while fostering a culture of innovation and collaboration.
• Problem Solving: Exceptional problem-solving skills with the ability to navigate complex, multifaceted supply chain challenges.

Job Type: Full-time, Exempt

Pay: The annual salary for this position ranges between $200,000 – $250,000, DOE. This range is an estimate based on potential employee qualifications, operational needs, and other considerations as permitted by Colorado Equal Pay Transparency Rule 4.1.2. Other rewards may include annual bonuses, short- and long-term incentives, and equity awards.

Benefits Include:

• Medical and dental/vision upon employment
• Additional employee-funded ancillary benefits, such as qualified HSA or FSA, and Voluntary Life / AD&D, Accidental, Critical Care, etc., are also available if you choose to participate
• 401k eligible after 3 months of employment
• Xero Shoes provided life insurance
• Employee bonus and incentive plans
• Sick pay upon employment and vacation pay after 6 months of employment
• Complementary pair of shoes each month of employment (up to one pair per style)

Please send a letter of interest and your resume to [email protected] with ‘VP Global Supply Chain Operations’ in the subject line.

Xero Shoes is handling our own recruitment. We will not respond to solicitations from recruiters.

With nearly half a million customers in more than 97 countries, Xero Shoes is a lifestyle footwear brand focused on helping people everywhere discover the benefits of natural movement.  

In the Receiving Inventory Specialist role you will report to the Warehouse Receiving-Inventory Manager and be responsible for coordinating cycle counts, managing low-stock inventory and inventory checks, making corrections to inventory and bin locations, and receiving new inventory.

You will use your operational-organizational skills to manage enterprise resource programs and to manage and report inventory data. Building and cultivating relationships and information gathering and investigation is essential to this role.

 Duties and Responsibilities:

• Control daily inventory activities identifying discrepancies-variance and making exact corrections
• Coordinate and execute weekly/monthly schedule for cycle counts 
• Oversee receiving new inventory, including quality control inspections of containers
• Managing enterprise batch-lot program to support seasonal inventory turns and ensuring FIFO (first in, first out) inventory processes
• Utilizing the warehouse enterprise resource system and warehouse management system to manage low stock inventory requests and bin location accuracy
• Manage return inventory and put-away procedures to ensure accurate daily return inventory
• Maintain replenishment levels in coordination with the receiving/inventory department team, correcting errors created replen processes
• Organize pickline locations seasonal movement to enable efficient fulfillment procedures 
• Creating new UPS stickers for product control as necessary
• Collaborating with the fulfillment, receiving, returns, and wholesale managers to ensure accuracy of inventory and control procedures, including inventory allocations as necessary
• Collaborating with Customer Happiness team on accessory inventory requests and managing accessory inventory accuracy
• Collaborating with the Operations department on receiving transportation and logistics
• Collaborating with the Distribution Operations Manager and Accounting department to forecast inventory and sales volumes
• Develop procedures to prevent inventory shrinkage 
• Coordinating special projects as required

Desired Skills:

• 3-5 years of warehouse, inventory control, and/or management experience
• Proven track record of analytical, interpersonal, leadership, and project management skills
• Prior experience and familiarity with warehouse fulfillment and receiving operations
  • Experience leading functional integration of ERP, WMS systems
• Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.), inventory management systems, and warehouse management systems
• High attention to detail, organization, taking initiative and problem solving 
• Strong employee interest and engagement to advance and promote our workforce
• Business-level communication skills (oral and written)
• Basic math skills, analysis experience preferred
• Bachelor’s degree preferred 

Experience:

• 3 years or more in warehouse related receiving/shipping/distribution positions
• 2 year or more years in an inventory analysis and control role

Additional Requirements:

• Must have reliable transportation

Working Conditions:

• Regular, predictable attendance is required.
• Required Physical and Mental Effort, and Environmental Conditions:
  • Physical and Mental Effort: Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person.  Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials.  Sufficient personal mobility and physical reflexes, which permits the employee to work in a warehouse setting.  Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard. 
  • Work Environment: Works primarily in a clean, warehouse environment, subject to changing conditions.  One in which there are continuous interruptions and background noises.

Physical Activities:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standing, walking, balancing, sitting, ability to move quickly
• Bending, reaching, kneeling, stooping
• Must be able to lift and carry a minimum of 50 pounds

Job Type: 

Full time – 

• Monday – Friday, occasional Saturday hours
• This position will work from our Warehouse in Denver

Pay Scale: $55,000.00 – $67,000.00 per year DOE

This range is an estimate, based on potential employee qualifications, operational needs and other considerations as permitted by Colorado Equal Pay Transparency Rule 4.1.2.  Other rewards may include annual bonuses, short-and long-term incentives, and equity awards

Benefits include:

• Medical, Dental available upon employment
• Additional employee funded ancillary benefits, such as qualified HSA, or FSA, and Voluntary Life / AD&D, Accidental, Critical Care etc. are also available if you choose to participate
• 401k eligible after 3 months of employment
• Xero Shoes provided life insurance
• Employee bonus and incentive plans
• Sick and vacation accrual

Please send a letter of interest and your resume to [email protected] with ‘Receiving Inventory Specialist’ in the subject line.

Xero Shoes handles our own recruitment, and we will not respond to solicitations from recruiters.

Want to be a part of a fast-growing company making a real difference in people’s lives? Come work with Xero Shoes!

The job is first shift plus and occasional weekend. Our warehouse is located in east Denver near I-70 and Havana. Some of the duties and responsibilities include, but not limited to:

• Picking/packing direct-to-consumer orders
• Fulfilling wholesale and Amazon orders
• Processing returns and exchanges
• Unloading shipping container and trailers
• Sorting and restoring returned product
• Organizing stock and maintaining inventory
• Inspecting products for defects and damages
• Initiating quality control checks on incoming products and outbound shipments

The successful candidate will have at least two (2) years of warehouse experience including warehouse management systems using scanners in a warehouse or shipping environment. Experience with Ship Hero is a plus.

Whether you are experienced or not, please be sure that you meet the following minimum requirements prior to applying:

• You are 18 years of age or older
• Able to work some overtime hours if needed
• Able to lift up to 40 pounds
• You are able to stand and walk for extended periods of time
• You are able to repeatedly lift, carry, push, pull, and handle products
• Outstanding attendance record is required
• Able to safely operate a scissor lift or willing to learn
• Good communication skills and ability to communicate with management
• Strong attention to detail is a must
• Able to work while wearing a mask

It’s a physical job! If you have never worked in a warehouse environment before, you should understand that you will be on your feet for 90% – 95% of your shift. While we want everyone to feel comfortable, our ability to control the temperature in our warehouses is limited. Indoor warehouse working conditions are impacted by seasons and the weather.

Given the speed at which our company is growing, you also must be able to think fast, wear a lot of hats and adapt to a fast-paced and rapidly changing environment. We’re a small team so everyone must be willing to pitch in where needed and work together to get things done. Some overtime may be required.

If you think you can take excellent care of our customers and contribute to our casual but VERY hard-working team culture, email your resume to [email protected].

Job Type: Full-time

Pay: $19.50 per hour

Benefits:

• Dental Insurance
• Employee Assistance Program
• Employee Discount
• Health Insurance

With nearly half a million customers in more than 97 countries, Xero Shoes is a lifestyle footwear brand focused on helping people everywhere discover the benefits of natural movement.  Are you passionate about health & wellness and want to make an extraordinary difference in people’s lives? We are looking for a motivated, passionate Customer Service team member.

Focus:

• Service: Deliver prompt and effective support by addressing customer inquiries and issues with empathy and accuracy
• Promote Xero Shoes Brand: Uphold the Xero Shoes brand by providing consistent, knowledgeable, and enthusiastic customer interactions that reflect the company’s values, educate customers on product benefits, and promote new offerings.
• Customer Advocacy: Represent and champion customer needs by fostering strong relationships, addressing recurring issues, and collaborating with other departments to enhance overall service and satisfaction.

Responsibilities:

Communication: Utilize clear and effective communication across multiple channels to address customer inquiries, provide timely updates, and resolve issues, ensuring a consistent and positive experience.

• • Follow up on unresolved issues or pending requests promptly.
  • Maintain a professional tone while personalizing communication to build rapport and address customer concerns effectively.

Email:  Provide clear, concise, and personalized responses to customer inquiries, ensuring all relevant information is included.

Chat:  Deliver immediate, accurate, and friendly responses to customer questions while managing multiple chat interactions simultaneously.

• • Use a conversational tone to enhance the customer experience, ensuring quality and consistency in every interaction.

SMS:  Send brief, timely, and clear updates or responses, such as order statuses or appointment reminders, ensuring messages are easy to understand and adhere to character limits.

• • Offer prompt replies to customer inquiries or concerns, maintaining clarity and relevance in communication.

Phone Calls: Engage in professional, courteous, and empathetic conversations to resolve customer issues or answer questions.

• • Actively listen to customer concerns, provide accurate solutions, or escalate issues as needed while maintaining a positive and respectful tone to ensure a high level of customer satisfaction.

Order Management: Assist customers with order placement, tracking, and modifications, ensuring accurate and timely processing.

Issue Resolution: Address and resolve complex customer issues, including product defects or discrepancies, ensuring customer satisfaction.

Feedback Collection: Gather customer feedback.

Cross-Selling and Up-Selling: Identify opportunities to cross-sell or up-sell products based on customer needs and preferences.

Customer Education: Provide detailed information and guidance on product usage, care instructions, and other relevant topics to enhance the customer experience.

Database Management: Maintain and update customer records in all systems and workbooks, ensuring accurate information for future interactions and marketing initiatives.

Quality Assurance: Monitor and maintain high service quality standards, adhering to company policies and procedures.

Team Collaboration: Work closely with other departments, such as marketing and product development, to align customer feedback with business objectives and strategies.

Process Improvement: Contribute to the development and refinement of customer service processes and policies to enhance efficiency and effectiveness.

Peak Periods: Handle customer concerns and complaints during peak periods or in challenging situations professionally and comprehensively.

Positivity and Possibilities: Promote a positive, solution-focused environment that encourages growth, creativity, and a can-do attitude. Foster a mindset of possibility, inspiring each other to be their best while delivering excellent customer service.

Knowledge/Skill Set

• At least 2 years of Customer Service experience preferred
• Minimum typing speed of 40-50 WPM
• Provide fact-based feedback
• De-escalation skills
• Analytical skills
• Basic technology knowledge
• Understanding of the company’s products and industry
• Understanding of policies and procedures
• Stay up-to-date on industry trends and best practices in customer service

Job Type: Full-time 40 hours per week, hourly, non-exempt

Schedule: 5 days per week in the Broomfield office

• • Must have reliable transportation

Pay: The annualized salary for this position ranges between $21.00 per hour. 

This range is an estimate, based on potential employee qualifications, operational needs and other considerations , as permitted by Colorado Equal Pay Transparency Rule 4.1.2.  Other rewards may include annual bonuses, short- and long-term incentives, and equity awards.

Benefits Include:

• Medical, Dental upon employment
• Additional employee funded ancillary benefits, such as: qualified HSA, or FSA, and Voluntary Life / AD&D, Accidental, Critical Care etc. are also available if you choose to participate
• 401k eligible after 3 months of employment
• Xero Shoes provided life insurance
• Employee bonus and incentive plans
• Sick and vacation accrual
• 1 pair of Xero Shoes per month
• We perform regular cleaning, respect social distancing, and masks are available.

Xero Shoes handles our own recruitment, and we will not respond to solicitations from recruiters.

Please submit your resume to [email protected] and put the job title in the subject line.

DISCLAIMER: Xero Shoes cannot accept models who are under contract and represented by a modeling agency.

Xero Shoes is looking for independent models for both studio and lifestyle photos and videos.

Xero Shoes is an inclusive brand and we believe in representing people of all genders, shapes, sizes, and colors. Our models are real people that show real-world wearing occasions for our footwear. We’ll often ask you to run, walk, lift, smile, laugh, and more.

Models are needed for:

• In-studio video wearing product
• Lifestyle photos out in the world
• Lifestyle videos out in the world
• Speaking/acting roles in Xero Shoes marketing videos

As we often do shoots in locations in and around the Denver area, models must have reliable transportation to and from shoots and may be asked to travel to our Broomfield headquarters.

Requirements

AN IDEAL CANDIDATE CAN:

• Pose for photos or videos showing their face, body, and feet
• Pose for different activities, including running, hiking, and fitness
• Pose with other models and pets both in-studio and in public spaces
• Follow directions from photographers and stylists
• Communicate with the Photographer and Creative and Content Manager efficiently and effectively throughout the scheduling and shoot process
• Maintain clean feet and trimmed nails (for our sandal styles)
• Work closely with us to produce a desired look
• Maintain a positive and optimistic attitude and represent Xero Shoes professionally
• Availability for shoots from 2 to 4 hours

Pay for all modeling opportunities is $50/hr and includes a free pair of Xero Shoes

To apply, please go to our application and fill out our questionnaire.

Models without portfolios or work samples will not be considered.

All models must sign a photo/video release form that gives Xero Shoes unlimited usage of their likeness in perpetuity. Models may be required to sign an NDA depending on the shoot.

There are no guaranteed hours at this time. Joining the network is a freelance hourly position with no fixed contract. We often schedule with 1 week or less advance notice.