Note: Due to the current COVID-19 pandemic, there have been frequent delays or holds for shipping. We thank you for your patience as it may take longer for your package to arrive.
We’ve shipped Xero Shoes to 94 countries around the world.
We strive to ship most orders within one business day of receipt. During a sale, new product launch, blizzard (we’re in Colorado!), etc., it may take us longer – we don’t do a lot of sales, so we often get buried when we do!
For domestic shipments, we offer shipping via the US Postal Service and standard shipping via FirstMile (a DHL-USPS hybrid service with final delivery by USPS). The shipping cost depends on the weight of the package and the delivery speed you select; the cost for each option will be visible at checkout before you complete your order.
All domestic shipments come with tracking.
The Postal Service provides the following estimates for delivery times. They don’t guarantee delivery times for any service except Domestic Priority Mail Express, so if you need your order by a specific date, order early.
- First Class and Standard Shipping – estimated 4-9 business days – can be slower during high volume mail times
- Priority Mail – 2 or 3 business days
- Priority Express Mail – 1 or 2 business days
For international shipments, we offer shipping through DHL or the US Postal Service, but please note both services result in delivery of the package by your local post office.
Full tracking is available for items shipped with DHL International shipping and USPS Priority Express International shipments.
- DHL Packet Plus – 1-3 weeks average, may take longer depending on receiving country*
- First Class – 1-3 weeks average, may take up to 8 depending on receiving country*
- Priority Mail – 6-10 business days*
- Priority Mail Express – 3-5 business days*
*International delivery times may be increased by additional customs processing times at the border. We have been seeing longer than normal times in to Israel at the moment, and ask for patience from all customers with their deliveries to that area.
Though almost all of our international orders arrive without incident, we strongly advise you to select Priority Express International if you live in a country with a less reliable postal service.
A note to all International Customers: Please note that some countries require the payment of import duties for international shipments above a certain value. We advise you to know the import regulations of your country and understand that you will be responsible for payment of any duties and fees imposed by your government at the border.
All packages will be marked as merchandise; as a commercial shipper, we are not able to mark a package as a gift (if you’re giving Xero Shoes as a gift, that’s not the same as us sending a gift).
A note to our German, Indian, South African and Israeli customers: First Class Packages intermittently experience significant delays. Please allow 8 weeks to receive your shoes using this method if there are postal/DHL slowdowns occurring in your country.
Also, check out our Stores page. There may be an independent Xero Shoes dealer closer to you.