Xero Shoes Warranty​

Our Policy

5,000 Mile Sole Limited Warranty & 24-Month Manufacturer’s Limited Warranty

How Long Will My Xero Shoes Last?

When customers ask how long Xero Shoes last, our honest answer is:
“We don’t know, but it’s going to be a long, long time!”
(Steven has personally logged over 5,000 miles in his!)

That’s why we stand behind our FeelTrue® outsoles (or the FeelTrue® section of Z-Trail) with a 5,000-mile sole warranty—because durability is in our DNA.

How Our Warranties Work

5,000 Mile Sole Warranty

If the soles of your Xero Shoes wear down to less than 1mm thick, we’ll provide a 60% discount on a new pair of the same style at full retail price (MSRP).

24-Month Manufacturer’s Warranty

If you experience a manufacturer defect within 24 months of purchase, your shoes may be eligible for a replacement under our warranty. The value of any replacement under this warranty is limited to the original purchase price.

What’s Not Covered?

  • Third-Party Purchase – Items purchased from independent retailers, Amazon, or other third-party sellers. If you purchased from these sources, please contact the original seller for assistance.
  • Misuse & Improper Care – Damage caused by exposure to extreme heat, prolonged direct sunlight, or other improper storage conditions.
  • Sole Warranty Limitations – The 5,000 Mile Sole Warranty applies only to FeelTrue® outsoles and Michelin Soles with Fiberlite Technology. It does not cover the Vibram Cherry Products.
  • Machine Washing & Drying – Shoes that have been damaged by being washed or dried in a machine.
  • Unauthorized Repairs or Alterations – damage that has been caused by your repair or from an outside source.
  • Normal Wear and Tear – General signs of use that naturally occur over time.

Xero Shoes Direct Purchase Only

✅ All purchases made through xeroshoes.com, xeroshoes.co.uk, or xeroshoes.eu are fully covered under our 5,000 Mile Sole Warranty and 24-Month Manufacturer’s Warranty.

🚫 Purchases made from independent retailers, third-party sellers, or Amazon are NOT covered. If you purchased your shoes from a retailer, please reach out to them directly for warranty or return inquiries.

How to Submit a Warranty Claim

To request a warranty review for Xero Shoes direct purchases only, please email us at [email protected] with the following information:

  • Subject Line: Warranty Request
  • Order number (or your name and shipping address if missing)
  • Photos of the worn soles and/or the issue
  • Photo of the tongue tag (for closed-toe shoes)
  • Your current shipping address
  • A brief description of the issue

🔍 Customer Service Review Process

  • We’ll review your request to confirm if it qualifies for warranty coverage.
  • Please keep your item(s) throughout the warranty process, as discarding them may void your warranty. You must be able to show photographic proof of possession of the item(s) on your claim.

📦 Replacement or Discounted Replacement

  • If your claim is approved, we’ll send your replacement or a discount for a replacement right away.

📌 Fun Fact: While our 5,000-mile warranty doesn’t cover Tasmanian Devil attacks, we might make an exception if you save all the pieces. Yes, it really happened!

Legal Information

THE WARRANTIES STATED ABOVE ARE EXCLUSIVE, AND NO OTHER WARRANTIES—EXPRESS OR IMPLIED—INCLUDING BUT NOT LIMITED TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE MADE BY FEEL THE WORLD, INC. OUR ONLY OBLIGATION IS TO REPAIR OR REPLACE DEFECTIVE SHOES.

FEEL THE WORLD SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

Note: Some jurisdictions do not allow limitations on incidental or consequential damages, so these exclusions may not apply to you. We also reserve the right, at our sole discretion, to determine whether a particular claim or condition qualifies under our warranties.

How Long Will My Xero Shoes Last?

When you ask us how long Xero Shoes last, we answer: “We don’t know, but it’s going to be a long, long time!” (Steven has personally logged over 5,000 miles in his!)

That’s why we back our FeelTrue® outsoles (or FeelTrue® section of Z-Trail) with a 5,000-mile sole warranty.

Here’s How Our Warranties Work:

    1. 5,000 Mile Sole Warranty: If your soles wear down to less than 1mm thick at the ball or heel (not the edge), we’ll replace them for 60% off the MSRP (full retail price).
    2. 24-Month Manufacturer’s Warranty: Your shoes are covered under warranty if you experience any manufacturer defects within 24 months of purchase.

*Note: Damage from misuse, such as excessive heat or intense sunlight exposure, is not covered under these warranties. The 5,000 Mile Warranty only applies to Xero Shoes FeelTrue® outsoles, not Vibram Cherry products.

We don’t expect you to ever need these warranties, but if you do, here’s what to do:

  • Email us at [email protected] with the following: 
    • Subject Line: Warranty Request
    • Order number (or name and email if missing)
    • Photos of the worn soles and/or the issue
    • Photo of the tongue tag (for closed-toe shoes). 
    • Proof of purchase if bought outside of xeroshoes.com 
    • Your current shipping address
    • Description of the issue
  • Customer Service Review:
    • We’ll confirm if the request qualifies for the warranty
    • If needed, we may ask you to return your shoes with a Return Authorization Number (RAN).
  • Replacement or Refund
    • If a return isn’t needed, we’ll send you your replacement right away.  
    • If a return is required, we’ll send it once we have your shoes.

Warranty Details:

  • Original Purchaser: The 5,000-mile warranty is non-transferable and only valid for the original purchaser.
  • For purchases made outside of xeroshoes.com: Contact your retailer first. If their return period has passed, reach out to us with your proof of purchase and we’ll be happy to assist.
  • Amazon: Purchases from Amazon are covered if sold by Xero Shoes or Xero Shoes EU—include your Amazon order ID.
  • Washer and Dryer: Shoes washed or dried in a machine are not covered.
  • Fun Fact: While our 5,000-mile warranty doesn’t cover attacks by Tasmanian Devils, we might make an exception if you save all the pieces. Yes, it really happened!

Legal Stuff:

THE WARRANTIES SET FORTH ABOVE ARE EXCLUSIVE AND NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE, ARE MADE BY FEEL THE WORLD OR ARE AUTHORIZED TO BE MADE WITH RESPECT TO OUR SHOES. FEEL THE WORLD’s ONLY OBLIGATION IN THE EVENT OF A DEFECTIVE SHOE SHALL BE TO REPAIR OR REPLACE THE SHOE. IN NO EVENT SHALL FEEL THE WORLD BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL LOSSES OR DAMAGES.

Some jurisdictions do not allow the limitation or exclusion of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction.

Feel The World!®

    1.  

When people ask, “How long will my Xero Shoes last?” we say, “We don’t know, but it’s going to be a long, long time!” (I’ve put well over 5,000 miles on mine.)

That’s why we offer this 5,000 mile sole warranty.

If you wear your FeelTrue® outsoles (or FeelTrue® section of Z-Trail) down to less than 1mm thick at the ball or heel of the foot (not an edge), we’ll replace them with the same product for the following price:

60% off MSRP (full, non-sale, listed, retail price) for the product, plus shipping.

We don’t expect you’ll ever need this warranty, but if you do here’s what to do:

      1. Contact us by phone or email. Ideally, we’d like your order number, and the product that needs warranty replacement.  If you don’t know your order number, name and email should do it.We’ll provide you with a Return Authorization Number (RAN) and the total cost to ship the replacement.
      2. Send your closed toed/sandals or soles (Amuri, Umara, DIY kits) back to us with that information and payment and we’ll get your replacement right out. We do not accept returns without a RAN.

The 5,000 mile sole warranty is non-transferable and only valid for the original purchaser of the shoes.

Further, Xero Shoes are guaranteed against manufacturer defects for 24 months from the date of purchase. If you purchased your Xero Shoes from anywhere other than our website, you will need your receipt or other proof of purchase.

If you have any other problem with your Xero Shoes, contact us. We will do whatever we can to make sure you’re happy with your purchase.

This warranty is valid for Xero Shoes FeelTrue® outsole products only. Not valid for Vibram Cherry products, laces, or accessories.

PLEASE note: Damage to the Z-Trail by overexposure to heat is not covered by this warranty (so don’t keep ’em in a really hot car or exposed to intense sunlight).

ALSO note:  While our 5,000 mile warranty does not technically cover sole damage from attack by Tasmanian Devils, we may make an exception if you save all the pieces (Yes, this actually happened)

And: We recommend hand washing your Xeros in warm water with a mild detergent. Please allow them to air dry afterwards. Placing your shoes in the washer or dryer may result in deformation and will not be covered under warranty.

We reserve the right to update or modify the terms of this warranty at any time without prior notice.

Feel The World!®