Here are some of the most Frequently Asked Questions we get about Xero Shoes.
Some people get their Xero Shoes, put them on, and immediately love them. They walk and run painlessly and with the freedom that Xero Shoes provide.
For others, there could be a process of learning how to tie huaraches, and how to walk and run in minimalist footwear. In fact, one of the points of going barefoot/minimalist is to let any discomfort teach you how to move in a different way… a way that will be more efficient and potentially healing. Getting a blister, or feeling some tension in the cord isn’t a sign that there’s a problem with your sandals, but rather they’re working as they should: They’re giving you important feedback about your form (usually overstriding and/or landing too hard). Once your body/mind naturally figures out how to adjust, those issues resolve themselves. If you have any questions, check out Xero Shoes Forum to see if someone else has already answered your question or solved your problem (they probably have). We’re also happy to help, and we’re really good at coaching over the phone, so don’t hesitate to call: 303.447.3100
All that said, please go to Xero Shoes Return Policy page to learn about our 45-day return policy and free exchange policy.
We do! We’ve sold Xero Shoes to people in more than 85 countries around the world.
We use the US Postal service to send our shipments. The cost to ship will depend on the weight of the package and the delivery speed you select; several options will be provided at checkout.
All domestic shipments come with tracking. Limited tracking is available for some first class international shipments depending on the country, and full tracking is available with all Priority Express and Express International shipments.
Though almost all of our international orders arrive without incident, we strongly advise you to select Priority Express International or Express International if you live in a country with a less reliable postal service, including (but not limited to) India, Brazil, Mexico, South Africa, and Indonesia. We cannot guarantee delivery of packages shipped using First Class International.
International delivery can take anywhere from 3 days to 8 weeks depending on how long your order spends in customs at the border.
Please note that some countries do require the payment of import duties for international shipments above a certain value. We advise you to know the import regulations of your country and understand that you will be responsible for payment of any duties and fees imposed by your government at the border.
All packages will be marked as merchandise; as a commercial shipper, we are not able to mark a package as a gift (if you’re giving Xero Shoes as a gift, that’s not the same as us sending a gift).
Also, check our Stores page. There may be a Xero Shoes dealer closer to you.
After you purchase a gift certificate, you’ll be able to enter an email address for the recipient.
You could email it to yourself and forward it at a later time if you like.
You can also take the Gift Certificate code and send it to the recipient.