You can wash them with a mild soap and water mixture. The canvas is quite durable, and should come clean easily with a little scrubbing. DO NOT place your Cassies in the dryer when you are finished cleaning, let them air dry

Shoe sizing, especially online, is not a perfect process. That’s why we have a free exchange policy.
We have sizing instructions at the bottom of the product description for the Cassie.

The Cassie fits “true-to-size” or a TINY bit small. So you’ll probably be okay selecting your “usual” shoe size. If you think you’re “between sizes,” go up a 1/2 size.

Also, the Cassie is wider than conventional shoes. Some people have experienced stretching in the canvas upper to slightly wider.

Keep in mind, though, that because the foot is three-dimensional, any two-dimensional measuring tool, such as a ruler or Brannock device®, can only approximate your true shoe size. Manufacturers model their shoes on different foot shapes, which is why you might be an 8 in one brand and a 9 in another.

While we designed the Cassie with a “Mary Jane” style that’s typically a women’s shoe, if you’re a man with a narrower foot (our women’s shoes are narrower than the men’s) and like this style… enjoy.

No, the Cassie is a canvas shoe, and will absorb any water it encounters. It is a light canvas, though, and should dry pretty fast after you take them off. Also, you can treat the Cassie with an aftermarket waterproofing spray… but that will make them a bit less flexible.

Though the Cassie is designed as a casual shoe, it’s certainly capable of much more than just hanging out. We’ve had people do all kinds of outrageous activities in them so far, but it’s up to your best judgment what you believe they are capable of handling. So, use your common sense and have fun

We do! We’ve sold Xero Shoes to people in more than 85 countries around the world.
We use the US Postal service to send our shipments. The cost to ship will depend on the weight of the package and the delivery speed you select; several options will be provided at checkout.

All domestic shipments come with tracking. Limited tracking is available for some first class international shipments depending on the country, and full tracking is available with all Priority Express and Express International shipments.

Though almost all of our international orders arrive without incident, we strongly advise you to select Priority Express International or Express International if you live in a country with a less reliable postal service, including (but not limited to) India, Brazil, Mexico, South Africa, and Indonesia. We cannot guarantee delivery of packages shipped using First Class International.

International delivery can take anywhere from 3 days to 8 weeks depending on how long your order spends in customs at the border.

Please note that some countries do require the payment of import duties for international shipments above a certain value. We advise you to know the import regulations of your country and understand that you will be responsible for payment of any duties and fees imposed by your government at the border.

All packages will be marked as merchandise; as a commercial shipper, we are not able to mark a package as a gift (if you’re giving Xero Shoes as a gift, that’s not the same as us sending a gift).
Also, check our Stores page. There may be a Xero Shoes dealer closer to you.

After you purchase a gift certificate, you’ll be able to enter an email address for the recipient.

You could email it to yourself and forward it at a later time if you like.

You can also take the Gift Certificate code and send it to the recipient.

Please go to Xero Shoes Return Policy page to learn about our 100-day return policy.