Xero Shoes Return and Exchange Policy
Some people get their Xero Shoes (either a kit or custom-made sandals), put them on, and immediately love them. They walk and run painlessly and with the freedom that Xero Shoes provide.
For others, there could be a process of learning how to tie huaraches, and how to walk and run in minimalist footwear. In fact, one of the points of going barefoot/minimalist is to let the discomfort teach you how to move in a different way… a way that will be more efficient and potentially healing. Getting a blister, or feeling some tension in the cord isn’t a sign that there’s a problem with your sandals, but rather they’re working as they should: They’re giving you important feedback about your form (usually overstriding and/or landing too hard). Once your body/mind naturally figures out how to adjust, those issues resolve themselves. If you have any questions, check out Invisible Shoes Forum to see if someone else has already answered your question or solved your problem (they probably have).
All that said, here’s the official policy:
We accept returns and exchanges for kits that are still in their original, unaltered condition within 45 days of purchase.
If you wish to return or exchange your kit, please send your complete kit, a copy of your invoice, and whether you would like a refund or an exchange to:
Your refund/exchange will be processed within 10 business days. Refunds will include the purchase price only. If you are exchanging an item and live in the US, please include $3.50 for return shipping. If you are exchanging a package from an international destination, please contact us for shipping fees and payment options.
For custom Xero Shoes, we accept returns within 45 days of receipt of the product, and only if the shoes have not been worn outdoors and are in their original condition. If you’re having some problem, call us and let us help you. If we’re unable to resolve your issue, we’ll provide a Return Authorization Number (RAN) and instructions. We don’t take returns on custom-made sandals without an RAN.
Refunds will include the purchase price only.