TRY YOUR XERO SHOES RISK-FREE FOR 45 DAYS If you’ve changed your mind within 45 days of purchase, simply return your items for a full refund (including shipping) or exchange them for a different size. Although we’ll accept worn shoes, we’d kindly ask you to return them in new condition if possible! Please refer to our returns and exchanges page for more details.
FREE RETURNS & EXCHANGES We’re happy to offer free domestic returns and exchanges (including shipping) for unworn shoes and sandals within 45 days of purchase. Please refer to our returns and exchanges page for more details.

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  • warranty icon
    5,000 mile sole warrantySole warranty
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    Over 33,000 5 star reviews!Over 33,000+ 5-star reviews!
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    Natural Fit, Feel and MotionNatural feel

Our payment options are flexible, too.

Just select Klarna at checkout to split your total purchase into 4 interest-free installments.

Here's how it works

Add items to your cart

Once you're done shopping, head to the checkout and select Klarna to pay.

Make one payment now

You'll make three additional interest-free payments over the next six weeks.

Manage Your Orders

You can mange your orders and future payments through your Klarna account.

How to manage your payment account

Once your order is processed, you can log in to your Klarna account to view your purchase and make a payment. 

Frequently asked questions

What happens if I make a return?

If you need to return part or all of your order, Klarna will issue you with a new statement. Simply follow our return instructions and make sure to take note of the tracking number. Log into your Klarna account, select “report a return”, and we’ll pause your statement. As soon as we have processed your return, Klarna will send an adjusted invoice.

There’s something wrong with my order. Do I still need to pay for it?

You do not need to pay for goods that are received damaged, broken, or defective. Contact our Customer Happiness Team at support@xeroshoes.com and “report a problem” in your Klarna account to pause your statement until the issue is resolved. As soon as we have processed your return, the refund will be processed within 5-7 business days.

I have not received my order. What happens to my statement?

You do not need to pay the statement until you have received your order. Check your email or contact us for a delivery update before reporting any problems to Klarna.

My statement is incorrect. What should I do?

If your statement does not match your order details, please contact our Customer Happiness Team at support@xeroshoes.com for help. Log into your Klarna account and “report a problem” to pause your statement until the details have been corrected.

What happened to Viabill?

We are no longer offering Viabill as a payment option, but all previous and current orders will still be fulfilled. For any future payment-deferred orders we recommend using Klarna.

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