When people ask, “How long will my Xero Shoes last?” we say, “We don’t know, but it’s going to be a long, long time!” (I’ve put well over 5,000 miles on mine.)
That’s why we offer this 5,000 mile warranty.
If you wear your FeelTrue® outsoles down to less than 1mm thick at the ball or heel of the foot (not an edge), we’ll replace them for the cost of shipping and handling.
Xero Sensori products – $15 plus shipping for replacement pair of shoes.
Xero Contact and Connect outsoles: $8 plus shipping for replacement soles – laces not included.
We don’t expect you’ll ever need this warranty, but if you do here’s what to do:
- Contact us by phone or email. Ideally, we’d like your order number, and the product that needs warranty replacement. If you don’t know your order number, name and email should do it.
We’ll provide you with a Return Authorization Number (RAN) and the total cost to ship the replacement.
- Send the shoes (Sensori) or soles (DIY kits) back to us with that information and payment and we’ll get your replacement right out.
We do not accept returns without an RAN.
Further, Xero Shoes are guaranteed against manufacturer defects for 6 months from the date of purchase. If you purchased your Xero Shoes from anywhere other than our website, you will need your receipt or other proof of purchase.
If you have any other problem with your Xero Shoes, contact us. We will do whatever we can to make sure you’re happy with your purchase.
This warranty is valid for Xero Shoes FeelTrue® outsoles only. Not valid for Vibram Cherry products, laces, or accessories.
Feel The World!®