Our payment options are flexible, too.
Just select Klarna at checkout to split your total purchase into 4 interest-free installments.
Once you're done shopping, head to the checkout and select Klarna to pay.
You'll make three additional interest-free payments over the next six weeks.
You can mange your orders and future payments through your Klarna account.
Once your order is processed, you can log in to your Klarna account to view your purchase and make a payment.
If you need to return part or all of your order, Klarna will issue you with a new statement. Simply follow our return instructions and make sure to take note of the tracking number. Log into your Klarna account, select “report a return”, and we’ll pause your statement. As soon as we have processed your return, Klarna will send an adjusted invoice.
You do not need to pay for goods that are received damaged, broken, or defective. Contact our Customer Happiness Team at [email protected] and “report a problem” in your Klarna account to pause your statement until the issue is resolved. As soon as we have processed your return, the refund will be processed within 5-7 business days.
You do not need to pay the statement until you have received your order. Check your email or contact us for a delivery update before reporting any problems to Klarna.
If your statement does not match your order details, please contact our Customer Happiness Team at [email protected] for help. Log into your Klarna account and “report a problem” to pause your statement until the details have been corrected.
We are no longer offering Viabill as a payment option, but all previous and current orders will still be fulfilled. For any future payment-deferred orders we recommend using Klarna.
When people ask, “How long will my Xero Shoes last?” we say, “We don’t know, but it’s going to be a long, long time!”
That’s why we offer this 5,000 mile sole warranty.
If you wear your FeelTrue® outsoles (or FeelTrue® section of Z-Trail) down to less than 1mm thick at the ball or heel of the foot (not an edge), we’ll replace them with the same product for the following price:
60% off MSRP (full, non-sale, listed, retail price) for the product, plus shipping.
We also offer a 24 Month Manufacturing Warranty, which covers defects and flaws that may happen in the first two years. We will offer a free replacement for orders that qualify.
If you have a manufacturing concern, please email our Customer Service team at [email protected] and include a photo of the issue with your current shipping address. For closed toed shoes, please include another photo with the tongue tag.
