Frequently Asked Questions (and their answers)

Here are some of the most Frequently Asked Questions we get about Xero Shoes.

If you have any others, give a call or drop us a line or ask our Facebook Fans or Twitter Followers.

Lena likes to say there’s a “sweet spot” for sandal strap tension and position. Some people find it right away and others take a bit of time.

Go to https://xeroshoes.com/adjust/ for more info and suggestions.

The simplest answer is: Do they feel right?

Sizing is largely about personal preference. You could take 3 people with identical feet, put them in the same shoe, and they’d have 3 different opinions about how the shoe fits.

Some people think you need a lot of room in front of your toes. This is true for shoes with thick midsoles, but not with Xero Shoes (when thicker shoes bend, the “inside” shortens faster than the outside… like what happens when you bend a phone book).

Some people like their toes to lightly touch the front of the shoe because it gives them additional feedback.

We recommend wearing the shoes indoors for a bit to see how they feel (remember, if you need to return or exchange, the product must be in “new and unworn” condition).

If you’re a woman with a wider foot, you may be more comfortable in a “men’s” style. And if you’re a man with a narrower foot, you may like a “women’s” style better.

If you have other questions about fit, give us a call — 303.447.3100 or 1-800.499.8880

Hmmm… there should have been an instruction card that came with your kit which pointed you to these resources:

1) How to make your DIY kit with FeelTrue soles — https://xeroshoes.com/make/

2) How to make your Classic DIY kit — https://xeroshoes.com/how-to-make-huaraches/

3) How to tie your DIY sandals — https://xeroshoes.com/tying/

While we stand behind the quality of our products, we also know reality: nothing is perfect and nothing goes 100% according to plan. That’s why we have a 2 Year Manufacturer’s Warranty.

There are more details about our warranty here.

Please email [email protected] or call us at 1-800-499-8880 or 303.447.3100 so we can evaluate your situation and give you the correct remedy options.

 

There’s a simple way to shorten the straps on the Cloud or Genesis at https://xeroshoes.com/adjust/

Lena likes to say there’s a “sweet spot” for sandal strap tension and position. Some people find it right away and others take a bit of time.

Go to https://xeroshoes.com/adjust/ for more info and suggestions.

The simplest answer is: Do they feel right?

Sizing is largely about personal preference. You could take 3 people with identical feet, put them in the same shoe, and they’d have 3 different opinions about how the shoe fits.

Some people think you need a lot of room in front of your toes. This is true for shoes with thick midsoles, but not with Xero Shoes (when thicker shoes bend, the “inside” shortens faster than the outside… like what happens when you bend a phone book).

Some people like their toes to lightly touch the front of the shoe because it gives them additional feedback.

We recommend wearing the shoes indoors for a bit to see how they feel (remember, if you need to return or exchange, the product must be in “new and unworn” condition).

If you’re a woman with a wider foot, you may be more comfortable in a “men’s” style. And if you’re a man with a narrower foot, you may like a “women’s” style better.

If you have other questions about fit, give us a call — 303.447.3100 or 1-800.499.8880

Hmmm… there should have been an instruction card that came with your kit which pointed you to these resources:

1) How to make your DIY kit with FeelTrue soles — https://xeroshoes.com/make/

2) How to make your Classic DIY kit — https://xeroshoes.com/how-to-make-huaraches/

3) How to tie your DIY sandals — https://xeroshoes.com/tying/

While we stand behind the quality of our products, we also know reality: nothing is perfect and nothing goes 100% according to plan. That’s why we have a 2 Year Manufacturer’s Warranty.

There are more details about our warranty here.

Please email [email protected] or call us at 1-800-499-8880 or 303.447.3100 so we can evaluate your situation and give you the correct remedy options.

 

There’s a simple way to shorten the straps on the Cloud or Genesis at https://xeroshoes.com/adjust/

Lena likes to say there’s a “sweet spot” for sandal strap tension and position. Some people find it right away and others take a bit of time.

Go to https://xeroshoes.com/adjust/ for more info and suggestions.

The simplest answer is: Do they feel right?

Sizing is largely about personal preference. You could take 3 people with identical feet, put them in the same shoe, and they’d have 3 different opinions about how the shoe fits.

Some people think you need a lot of room in front of your toes. This is true for shoes with thick midsoles, but not with Xero Shoes (when thicker shoes bend, the “inside” shortens faster than the outside… like what happens when you bend a phone book).

Some people like their toes to lightly touch the front of the shoe because it gives them additional feedback.

We recommend wearing the shoes indoors for a bit to see how they feel (remember, if you need to return or exchange, the product must be in “new and unworn” condition).

If you’re a woman with a wider foot, you may be more comfortable in a “men’s” style. And if you’re a man with a narrower foot, you may like a “women’s” style better.

If you have other questions about fit, give us a call — 303.447.3100 or 1-800.499.8880

Hmmm… there should have been an instruction card that came with your kit which pointed you to these resources:

1) How to make your DIY kit with FeelTrue soles — https://xeroshoes.com/make/

2) How to make your Classic DIY kit — https://xeroshoes.com/how-to-make-huaraches/

3) How to tie your DIY sandals — https://xeroshoes.com/tying/

While we stand behind the quality of our products, we also know reality: nothing is perfect and nothing goes 100% according to plan. That’s why we have a 2 Year Manufacturer’s Warranty.

There are more details about our warranty here.

Please email [email protected] or call us at 1-800-499-8880 or 303.447.3100 so we can evaluate your situation and give you the correct remedy options.

 

There’s a simple way to shorten the straps on the Cloud or Genesis at https://xeroshoes.com/adjust/

Lena likes to say there’s a “sweet spot” for sandal strap tension and position. Some people find it right away and others take a bit of time.

Go to https://xeroshoes.com/adjust/ for more info and suggestions.

The simplest answer is: Do they feel right?

Sizing is largely about personal preference. You could take 3 people with identical feet, put them in the same shoe, and they’d have 3 different opinions about how the shoe fits.

Some people think you need a lot of room in front of your toes. This is true for shoes with thick midsoles, but not with Xero Shoes (when thicker shoes bend, the “inside” shortens faster than the outside… like what happens when you bend a phone book).

Some people like their toes to lightly touch the front of the shoe because it gives them additional feedback.

We recommend wearing the shoes indoors for a bit to see how they feel (remember, if you need to return or exchange, the product must be in “new and unworn” condition).

If you’re a woman with a wider foot, you may be more comfortable in a “men’s” style. And if you’re a man with a narrower foot, you may like a “women’s” style better.

If you have other questions about fit, give us a call — 303.447.3100 or 1-800.499.8880

Hmmm… there should have been an instruction card that came with your kit which pointed you to these resources:

1) How to make your DIY kit with FeelTrue soles — https://xeroshoes.com/make/

2) How to make your Classic DIY kit — https://xeroshoes.com/how-to-make-huaraches/

3) How to tie your DIY sandals — https://xeroshoes.com/tying/

While we stand behind the quality of our products, we also know reality: nothing is perfect and nothing goes 100% according to plan. That’s why we have a 2 Year Manufacturer’s Warranty.

There are more details about our warranty here.

Please email [email protected] or call us at 1-800-499-8880 or 303.447.3100 so we can evaluate your situation and give you the correct remedy options.

 

There’s a simple way to shorten the straps on the Cloud or Genesis at https://xeroshoes.com/adjust/

Lena likes to say there’s a “sweet spot” for sandal strap tension and position. Some people find it right away and others take a bit of time.

Go to https://xeroshoes.com/adjust/ for more info and suggestions.

The simplest answer is: Do they feel right?

Sizing is largely about personal preference. You could take 3 people with identical feet, put them in the same shoe, and they’d have 3 different opinions about how the shoe fits.

Some people think you need a lot of room in front of your toes. This is true for shoes with thick midsoles, but not with Xero Shoes (when thicker shoes bend, the “inside” shortens faster than the outside… like what happens when you bend a phone book).

Some people like their toes to lightly touch the front of the shoe because it gives them additional feedback.

We recommend wearing the shoes indoors for a bit to see how they feel (remember, if you need to return or exchange, the product must be in “new and unworn” condition).

If you’re a woman with a wider foot, you may be more comfortable in a “men’s” style. And if you’re a man with a narrower foot, you may like a “women’s” style better.

If you have other questions about fit, give us a call — 303.447.3100 or 1-800.499.8880

Hmmm… there should have been an instruction card that came with your kit which pointed you to these resources:

1) How to make your DIY kit with FeelTrue soles — https://xeroshoes.com/make/

2) How to make your Classic DIY kit — https://xeroshoes.com/how-to-make-huaraches/

3) How to tie your DIY sandals — https://xeroshoes.com/tying/

While we stand behind the quality of our products, we also know reality: nothing is perfect and nothing goes 100% according to plan. That’s why we have a 2 Year Manufacturer’s Warranty.

There are more details about our warranty here.

Please email [email protected] or call us at 1-800-499-8880 or 303.447.3100 so we can evaluate your situation and give you the correct remedy options.

 

There’s a simple way to shorten the straps on the Cloud or Genesis at https://xeroshoes.com/adjust/

Lena likes to say there’s a “sweet spot” for sandal strap tension and position. Some people find it right away and others take a bit of time.

Go to https://xeroshoes.com/adjust/ for more info and suggestions.

The simplest answer is: Do they feel right?

Sizing is largely about personal preference. You could take 3 people with identical feet, put them in the same shoe, and they’d have 3 different opinions about how the shoe fits.

Some people think you need a lot of room in front of your toes. This is true for shoes with thick midsoles, but not with Xero Shoes (when thicker shoes bend, the “inside” shortens faster than the outside… like what happens when you bend a phone book).

Some people like their toes to lightly touch the front of the shoe because it gives them additional feedback.

We recommend wearing the shoes indoors for a bit to see how they feel (remember, if you need to return or exchange, the product must be in “new and unworn” condition).

If you’re a woman with a wider foot, you may be more comfortable in a “men’s” style. And if you’re a man with a narrower foot, you may like a “women’s” style better.

If you have other questions about fit, give us a call — 303.447.3100 or 1-800.499.8880

Hmmm… there should have been an instruction card that came with your kit which pointed you to these resources:

1) How to make your DIY kit with FeelTrue soles — https://xeroshoes.com/make/

2) How to make your Classic DIY kit — https://xeroshoes.com/how-to-make-huaraches/

3) How to tie your DIY sandals — https://xeroshoes.com/tying/

While we stand behind the quality of our products, we also know reality: nothing is perfect and nothing goes 100% according to plan. That’s why we have a 2 Year Manufacturer’s Warranty.

There are more details about our warranty here.

Please email [email protected] or call us at 1-800-499-8880 or 303.447.3100 so we can evaluate your situation and give you the correct remedy options.

 

There’s a simple way to shorten the straps on the Cloud or Genesis at https://xeroshoes.com/adjust/

Lena likes to say there’s a “sweet spot” for sandal strap tension and position. Some people find it right away and others take a bit of time.

Go to https://xeroshoes.com/adjust/ for more info and suggestions.

The simplest answer is: Do they feel right?

Sizing is largely about personal preference. You could take 3 people with identical feet, put them in the same shoe, and they’d have 3 different opinions about how the shoe fits.

Some people think you need a lot of room in front of your toes. This is true for shoes with thick midsoles, but not with Xero Shoes (when thicker shoes bend, the “inside” shortens faster than the outside… like what happens when you bend a phone book).

Some people like their toes to lightly touch the front of the shoe because it gives them additional feedback.

We recommend wearing the shoes indoors for a bit to see how they feel (remember, if you need to return or exchange, the product must be in “new and unworn” condition).

If you’re a woman with a wider foot, you may be more comfortable in a “men’s” style. And if you’re a man with a narrower foot, you may like a “women’s” style better.

If you have other questions about fit, give us a call — 303.447.3100 or 1-800.499.8880

Hmmm… there should have been an instruction card that came with your kit which pointed you to these resources:

1) How to make your DIY kit with FeelTrue soles — https://xeroshoes.com/make/

2) How to make your Classic DIY kit — https://xeroshoes.com/how-to-make-huaraches/

3) How to tie your DIY sandals — https://xeroshoes.com/tying/

While we stand behind the quality of our products, we also know reality: nothing is perfect and nothing goes 100% according to plan. That’s why we have a 2 Year Manufacturer’s Warranty.

There are more details about our warranty here.

Please email [email protected] or call us at 1-800-499-8880 or 303.447.3100 so we can evaluate your situation and give you the correct remedy options.

 

There’s a simple way to shorten the straps on the Cloud or Genesis at https://xeroshoes.com/adjust/

Lena likes to say there’s a “sweet spot” for sandal strap tension and position. Some people find it right away and others take a bit of time.

Go to https://xeroshoes.com/adjust/ for more info and suggestions.

The simplest answer is: Do they feel right?

Sizing is largely about personal preference. You could take 3 people with identical feet, put them in the same shoe, and they’d have 3 different opinions about how the shoe fits.

Some people think you need a lot of room in front of your toes. This is true for shoes with thick midsoles, but not with Xero Shoes (when thicker shoes bend, the “inside” shortens faster than the outside… like what happens when you bend a phone book).

Some people like their toes to lightly touch the front of the shoe because it gives them additional feedback.

We recommend wearing the shoes indoors for a bit to see how they feel (remember, if you need to return or exchange, the product must be in “new and unworn” condition).

If you’re a woman with a wider foot, you may be more comfortable in a “men’s” style. And if you’re a man with a narrower foot, you may like a “women’s” style better.

If you have other questions about fit, give us a call — 303.447.3100 or 1-800.499.8880

Hmmm… there should have been an instruction card that came with your kit which pointed you to these resources:

1) How to make your DIY kit with FeelTrue soles — https://xeroshoes.com/make/

2) How to make your Classic DIY kit — https://xeroshoes.com/how-to-make-huaraches/

3) How to tie your DIY sandals — https://xeroshoes.com/tying/

While we stand behind the quality of our products, we also know reality: nothing is perfect and nothing goes 100% according to plan. That’s why we have a 2 Year Manufacturer’s Warranty.

There are more details about our warranty here.

Please email [email protected] or call us at 1-800-499-8880 or 303.447.3100 so we can evaluate your situation and give you the correct remedy options.

 

There’s a simple way to shorten the straps on the Cloud or Genesis at https://xeroshoes.com/adjust/

Lena likes to say there’s a “sweet spot” for sandal strap tension and position. Some people find it right away and others take a bit of time.

Go to https://xeroshoes.com/adjust/ for more info and suggestions.

The simplest answer is: Do they feel right?

Sizing is largely about personal preference. You could take 3 people with identical feet, put them in the same shoe, and they’d have 3 different opinions about how the shoe fits.

Some people think you need a lot of room in front of your toes. This is true for shoes with thick midsoles, but not with Xero Shoes (when thicker shoes bend, the “inside” shortens faster than the outside… like what happens when you bend a phone book).

Some people like their toes to lightly touch the front of the shoe because it gives them additional feedback.

We recommend wearing the shoes indoors for a bit to see how they feel (remember, if you need to return or exchange, the product must be in “new and unworn” condition).

If you’re a woman with a wider foot, you may be more comfortable in a “men’s” style. And if you’re a man with a narrower foot, you may like a “women’s” style better.

If you have other questions about fit, give us a call — 303.447.3100 or 1-800.499.8880

Hmmm… there should have been an instruction card that came with your kit which pointed you to these resources:

1) How to make your DIY kit with FeelTrue soles — https://xeroshoes.com/make/

2) How to make your Classic DIY kit — https://xeroshoes.com/how-to-make-huaraches/

3) How to tie your DIY sandals — https://xeroshoes.com/tying/

While we stand behind the quality of our products, we also know reality: nothing is perfect and nothing goes 100% according to plan. That’s why we have a 2 Year Manufacturer’s Warranty.

There are more details about our warranty here.

Please email [email protected] or call us at 1-800-499-8880 or 303.447.3100 so we can evaluate your situation and give you the correct remedy options.

 

There’s a simple way to shorten the straps on the Cloud or Genesis at https://xeroshoes.com/adjust/

Lena likes to say there’s a “sweet spot” for sandal strap tension and position. Some people find it right away and others take a bit of time.

Go to https://xeroshoes.com/adjust/ for more info and suggestions.

The simplest answer is: Do they feel right?

Sizing is largely about personal preference. You could take 3 people with identical feet, put them in the same shoe, and they’d have 3 different opinions about how the shoe fits.

Some people think you need a lot of room in front of your toes. This is true for shoes with thick midsoles, but not with Xero Shoes (when thicker shoes bend, the “inside” shortens faster than the outside… like what happens when you bend a phone book).

Some people like their toes to lightly touch the front of the shoe because it gives them additional feedback.

We recommend wearing the shoes indoors for a bit to see how they feel (remember, if you need to return or exchange, the product must be in “new and unworn” condition).

If you’re a woman with a wider foot, you may be more comfortable in a “men’s” style. And if you’re a man with a narrower foot, you may like a “women’s” style better.

If you have other questions about fit, give us a call — 303.447.3100 or 1-800.499.8880

Hmmm… there should have been an instruction card that came with your kit which pointed you to these resources:

1) How to make your DIY kit with FeelTrue soles — https://xeroshoes.com/make/

2) How to make your Classic DIY kit — https://xeroshoes.com/how-to-make-huaraches/

3) How to tie your DIY sandals — https://xeroshoes.com/tying/

While we stand behind the quality of our products, we also know reality: nothing is perfect and nothing goes 100% according to plan. That’s why we have a 2 Year Manufacturer’s Warranty.

There are more details about our warranty here.

Please email [email protected] or call us at 1-800-499-8880 or 303.447.3100 so we can evaluate your situation and give you the correct remedy options.

 

There’s a simple way to shorten the straps on the Cloud or Genesis at https://xeroshoes.com/adjust/

Lena likes to say there’s a “sweet spot” for sandal strap tension and position. Some people find it right away and others take a bit of time.

Go to https://xeroshoes.com/adjust/ for more info and suggestions.

The simplest answer is: Do they feel right?

Sizing is largely about personal preference. You could take 3 people with identical feet, put them in the same shoe, and they’d have 3 different opinions about how the shoe fits.

Some people think you need a lot of room in front of your toes. This is true for shoes with thick midsoles, but not with Xero Shoes (when thicker shoes bend, the “inside” shortens faster than the outside… like what happens when you bend a phone book).

Some people like their toes to lightly touch the front of the shoe because it gives them additional feedback.

We recommend wearing the shoes indoors for a bit to see how they feel (remember, if you need to return or exchange, the product must be in “new and unworn” condition).

If you’re a woman with a wider foot, you may be more comfortable in a “men’s” style. And if you’re a man with a narrower foot, you may like a “women’s” style better.

If you have other questions about fit, give us a call — 303.447.3100 or 1-800.499.8880

Hmmm… there should have been an instruction card that came with your kit which pointed you to these resources:

1) How to make your DIY kit with FeelTrue soles — https://xeroshoes.com/make/

2) How to make your Classic DIY kit — https://xeroshoes.com/how-to-make-huaraches/

3) How to tie your DIY sandals — https://xeroshoes.com/tying/

While we stand behind the quality of our products, we also know reality: nothing is perfect and nothing goes 100% according to plan. That’s why we have a 2 Year Manufacturer’s Warranty.

There are more details about our warranty here.

Please email [email protected] or call us at 1-800-499-8880 or 303.447.3100 so we can evaluate your situation and give you the correct remedy options.

 

There’s a simple way to shorten the straps on the Cloud or Genesis at https://xeroshoes.com/adjust/

Lena likes to say there’s a “sweet spot” for sandal strap tension and position. Some people find it right away and others take a bit of time.

Go to https://xeroshoes.com/adjust/ for more info and suggestions.

The simplest answer is: Do they feel right?

Sizing is largely about personal preference. You could take 3 people with identical feet, put them in the same shoe, and they’d have 3 different opinions about how the shoe fits.

Some people think you need a lot of room in front of your toes. This is true for shoes with thick midsoles, but not with Xero Shoes (when thicker shoes bend, the “inside” shortens faster than the outside… like what happens when you bend a phone book).

Some people like their toes to lightly touch the front of the shoe because it gives them additional feedback.

We recommend wearing the shoes indoors for a bit to see how they feel (remember, if you need to return or exchange, the product must be in “new and unworn” condition).

If you’re a woman with a wider foot, you may be more comfortable in a “men’s” style. And if you’re a man with a narrower foot, you may like a “women’s” style better.

If you have other questions about fit, give us a call — 303.447.3100 or 1-800.499.8880

Hmmm… there should have been an instruction card that came with your kit which pointed you to these resources:

1) How to make your DIY kit with FeelTrue soles — https://xeroshoes.com/make/

2) How to make your Classic DIY kit — https://xeroshoes.com/how-to-make-huaraches/

3) How to tie your DIY sandals — https://xeroshoes.com/tying/

While we stand behind the quality of our products, we also know reality: nothing is perfect and nothing goes 100% according to plan. That’s why we have a 2 Year Manufacturer’s Warranty.

There are more details about our warranty here.

Please email [email protected] or call us at 1-800-499-8880 or 303.447.3100 so we can evaluate your situation and give you the correct remedy options.

 

There’s a simple way to shorten the straps on the Cloud or Genesis at https://xeroshoes.com/adjust/