Frequently Asked Questions (and their answers)

Here are some of the most Frequently Asked Questions we get about Xero Shoes.

If you have any others, give a call or drop us a line or ask our Facebook Fans or Twitter Followers.

Unfortunately, we are not able to offer free shipping on exchanges for international orders (including APO, FPO and DPO addresses). If you need to exchange from an international location, follow these steps:

International Exchange Instructions:

  1. Fill out and include your Packing Slip in the return package.
  2. Ship your shoes back to us at:

Xero Shoes ATTN: Exchanges
3700 Havana St, Unit 312
Denver, CO 80239 USA

  1. To expedite the processing time for your exchange, email our Customer Happiness Team ([email protected]) the tracking number for your return package.

http://xeroshoes.com/return-policy/

 

If you need a different size, or want to try a different style, we can help.

Shoes sent for exchange must be in new and unworn condition. Please include the original packing materials, if possible.

Our exchange process involves two separate transactions:

  1. Place a new order for the replacement items.
  2. Return the item(s) you want to exchange using the instructions below.

Below is a link to our full Return Exchange policy for your review. You can print your prepaid return label here as well.

We kindly ask for up to 10 business days to process your request. During sale times, it may take a couple extra days for us to process returns. We appreciate your support and patience throughout the process!

http://xeroshoes.com/return-policy/

 

If you’re having a problem, we recommend calling our Customer Happiness Team to see if they can help, or if your issue is covered by either our 5,000 Mile Sole Warranty or 2-year Manufacturer’s Warranty. They can be reached at 303.447.3100 or 800.499.8880.

We accept shoes back that are in new and unworn condition. Whenever possible, please include the packing materials as well.

As a small company we are not able to refund shipping costs, so your refund will be for the purchase price of the shoes.

You can begin this process by sending the shoes back to us at:

Xero Shoes
c/o Returns
3700 Havana Street
Unit 312
Denver, CO 80239

Include your packing slip and write that you would like a refund.

We will send you an email confirmation when your refund has been completed. We kindly ask for up to 10 business days to process your request.

For US orders only – You can also use the link below to create a prepaid return label for your refund. Please note that will we will deduct a flat fee of $9.99 for all prepaid return labels that are used for refunds.

http://xeroshoes.com/return-policy/

 

Unfortunately, we are not able to offer free shipping on exchanges for international orders (including APO, FPO and DPO addresses). If you need to exchange from an international location, follow these steps:

International Exchange Instructions:

  1. Fill out and include your Packing Slip in the return package.
  2. Ship your shoes back to us at:

Xero Shoes ATTN: Exchanges
3700 Havana St, Unit 312
Denver, CO 80239 USA

  1. To expedite the processing time for your exchange, email our Customer Happiness Team ([email protected]) the tracking number for your return package.

http://xeroshoes.com/return-policy/

 

If you need a different size, or want to try a different style, we can help.

Shoes sent for exchange must be in new and unworn condition. Please include the original packing materials, if possible.

Our exchange process involves two separate transactions:

  1. Place a new order for the replacement items.
  2. Return the item(s) you want to exchange using the instructions below.

Below is a link to our full Return Exchange policy for your review. You can print your prepaid return label here as well.

We kindly ask for up to 10 business days to process your request. During sale times, it may take a couple extra days for us to process returns. We appreciate your support and patience throughout the process!

http://xeroshoes.com/return-policy/

 

If you’re having a problem, we recommend calling our Customer Happiness Team to see if they can help, or if your issue is covered by either our 5,000 Mile Sole Warranty or 2-year Manufacturer’s Warranty. They can be reached at 303.447.3100 or 800.499.8880.

We accept shoes back that are in new and unworn condition. Whenever possible, please include the packing materials as well.

As a small company we are not able to refund shipping costs, so your refund will be for the purchase price of the shoes.

You can begin this process by sending the shoes back to us at:

Xero Shoes
c/o Returns
3700 Havana Street
Unit 312
Denver, CO 80239

Include your packing slip and write that you would like a refund.

We will send you an email confirmation when your refund has been completed. We kindly ask for up to 10 business days to process your request.

For US orders only – You can also use the link below to create a prepaid return label for your refund. Please note that will we will deduct a flat fee of $9.99 for all prepaid return labels that are used for refunds.

http://xeroshoes.com/return-policy/

 

Unfortunately, we are not able to offer free shipping on exchanges for international orders (including APO, FPO and DPO addresses). If you need to exchange from an international location, follow these steps:

International Exchange Instructions:

  1. Fill out and include your Packing Slip in the return package.
  2. Ship your shoes back to us at:

Xero Shoes ATTN: Exchanges
3700 Havana St, Unit 312
Denver, CO 80239 USA

  1. To expedite the processing time for your exchange, email our Customer Happiness Team ([email protected]) the tracking number for your return package.

http://xeroshoes.com/return-policy/

 

If you need a different size, or want to try a different style, we can help.

Shoes sent for exchange must be in new and unworn condition. Please include the original packing materials, if possible.

Our exchange process involves two separate transactions:

  1. Place a new order for the replacement items.
  2. Return the item(s) you want to exchange using the instructions below.

Below is a link to our full Return Exchange policy for your review. You can print your prepaid return label here as well.

We kindly ask for up to 10 business days to process your request. During sale times, it may take a couple extra days for us to process returns. We appreciate your support and patience throughout the process!

http://xeroshoes.com/return-policy/

 

If you’re having a problem, we recommend calling our Customer Happiness Team to see if they can help, or if your issue is covered by either our 5,000 Mile Sole Warranty or 2-year Manufacturer’s Warranty. They can be reached at 303.447.3100 or 800.499.8880.

We accept shoes back that are in new and unworn condition. Whenever possible, please include the packing materials as well.

As a small company we are not able to refund shipping costs, so your refund will be for the purchase price of the shoes.

You can begin this process by sending the shoes back to us at:

Xero Shoes
c/o Returns
3700 Havana Street
Unit 312
Denver, CO 80239

Include your packing slip and write that you would like a refund.

We will send you an email confirmation when your refund has been completed. We kindly ask for up to 10 business days to process your request.

For US orders only – You can also use the link below to create a prepaid return label for your refund. Please note that will we will deduct a flat fee of $9.99 for all prepaid return labels that are used for refunds.

http://xeroshoes.com/return-policy/

 

Unfortunately, we are not able to offer free shipping on exchanges for international orders (including APO, FPO and DPO addresses). If you need to exchange from an international location, follow these steps:

International Exchange Instructions:

  1. Fill out and include your Packing Slip in the return package.
  2. Ship your shoes back to us at:

Xero Shoes ATTN: Exchanges
3700 Havana St, Unit 312
Denver, CO 80239 USA

  1. To expedite the processing time for your exchange, email our Customer Happiness Team ([email protected]) the tracking number for your return package.

http://xeroshoes.com/return-policy/

 

If you need a different size, or want to try a different style, we can help.

Shoes sent for exchange must be in new and unworn condition. Please include the original packing materials, if possible.

Our exchange process involves two separate transactions:

  1. Place a new order for the replacement items.
  2. Return the item(s) you want to exchange using the instructions below.

Below is a link to our full Return Exchange policy for your review. You can print your prepaid return label here as well.

We kindly ask for up to 10 business days to process your request. During sale times, it may take a couple extra days for us to process returns. We appreciate your support and patience throughout the process!

http://xeroshoes.com/return-policy/

 

If you’re having a problem, we recommend calling our Customer Happiness Team to see if they can help, or if your issue is covered by either our 5,000 Mile Sole Warranty or 2-year Manufacturer’s Warranty. They can be reached at 303.447.3100 or 800.499.8880.

We accept shoes back that are in new and unworn condition. Whenever possible, please include the packing materials as well.

As a small company we are not able to refund shipping costs, so your refund will be for the purchase price of the shoes.

You can begin this process by sending the shoes back to us at:

Xero Shoes
c/o Returns
3700 Havana Street
Unit 312
Denver, CO 80239

Include your packing slip and write that you would like a refund.

We will send you an email confirmation when your refund has been completed. We kindly ask for up to 10 business days to process your request.

For US orders only – You can also use the link below to create a prepaid return label for your refund. Please note that will we will deduct a flat fee of $9.99 for all prepaid return labels that are used for refunds.

http://xeroshoes.com/return-policy/

 

Unfortunately, we are not able to offer free shipping on exchanges for international orders (including APO, FPO and DPO addresses). If you need to exchange from an international location, follow these steps:

International Exchange Instructions:

  1. Fill out and include your Packing Slip in the return package.
  2. Ship your shoes back to us at:

Xero Shoes ATTN: Exchanges
3700 Havana St, Unit 312
Denver, CO 80239 USA

  1. To expedite the processing time for your exchange, email our Customer Happiness Team ([email protected]) the tracking number for your return package.

http://xeroshoes.com/return-policy/

 

If you need a different size, or want to try a different style, we can help.

Shoes sent for exchange must be in new and unworn condition. Please include the original packing materials, if possible.

Our exchange process involves two separate transactions:

  1. Place a new order for the replacement items.
  2. Return the item(s) you want to exchange using the instructions below.

Below is a link to our full Return Exchange policy for your review. You can print your prepaid return label here as well.

We kindly ask for up to 10 business days to process your request. During sale times, it may take a couple extra days for us to process returns. We appreciate your support and patience throughout the process!

http://xeroshoes.com/return-policy/

 

If you’re having a problem, we recommend calling our Customer Happiness Team to see if they can help, or if your issue is covered by either our 5,000 Mile Sole Warranty or 2-year Manufacturer’s Warranty. They can be reached at 303.447.3100 or 800.499.8880.

We accept shoes back that are in new and unworn condition. Whenever possible, please include the packing materials as well.

As a small company we are not able to refund shipping costs, so your refund will be for the purchase price of the shoes.

You can begin this process by sending the shoes back to us at:

Xero Shoes
c/o Returns
3700 Havana Street
Unit 312
Denver, CO 80239

Include your packing slip and write that you would like a refund.

We will send you an email confirmation when your refund has been completed. We kindly ask for up to 10 business days to process your request.

For US orders only – You can also use the link below to create a prepaid return label for your refund. Please note that will we will deduct a flat fee of $9.99 for all prepaid return labels that are used for refunds.

http://xeroshoes.com/return-policy/

 

Unfortunately, we are not able to offer free shipping on exchanges for international orders (including APO, FPO and DPO addresses). If you need to exchange from an international location, follow these steps:

International Exchange Instructions:

  1. Fill out and include your Packing Slip in the return package.
  2. Ship your shoes back to us at:

Xero Shoes ATTN: Exchanges
3700 Havana St, Unit 312
Denver, CO 80239 USA

  1. To expedite the processing time for your exchange, email our Customer Happiness Team ([email protected]) the tracking number for your return package.

http://xeroshoes.com/return-policy/

 

If you need a different size, or want to try a different style, we can help.

Shoes sent for exchange must be in new and unworn condition. Please include the original packing materials, if possible.

Our exchange process involves two separate transactions:

  1. Place a new order for the replacement items.
  2. Return the item(s) you want to exchange using the instructions below.

Below is a link to our full Return Exchange policy for your review. You can print your prepaid return label here as well.

We kindly ask for up to 10 business days to process your request. During sale times, it may take a couple extra days for us to process returns. We appreciate your support and patience throughout the process!

http://xeroshoes.com/return-policy/

 

If you’re having a problem, we recommend calling our Customer Happiness Team to see if they can help, or if your issue is covered by either our 5,000 Mile Sole Warranty or 2-year Manufacturer’s Warranty. They can be reached at 303.447.3100 or 800.499.8880.

We accept shoes back that are in new and unworn condition. Whenever possible, please include the packing materials as well.

As a small company we are not able to refund shipping costs, so your refund will be for the purchase price of the shoes.

You can begin this process by sending the shoes back to us at:

Xero Shoes
c/o Returns
3700 Havana Street
Unit 312
Denver, CO 80239

Include your packing slip and write that you would like a refund.

We will send you an email confirmation when your refund has been completed. We kindly ask for up to 10 business days to process your request.

For US orders only – You can also use the link below to create a prepaid return label for your refund. Please note that will we will deduct a flat fee of $9.99 for all prepaid return labels that are used for refunds.

http://xeroshoes.com/return-policy/

 

Unfortunately, we are not able to offer free shipping on exchanges for international orders (including APO, FPO and DPO addresses). If you need to exchange from an international location, follow these steps:

International Exchange Instructions:

  1. Fill out and include your Packing Slip in the return package.
  2. Ship your shoes back to us at:

Xero Shoes ATTN: Exchanges
3700 Havana St, Unit 312
Denver, CO 80239 USA

  1. To expedite the processing time for your exchange, email our Customer Happiness Team ([email protected]) the tracking number for your return package.

http://xeroshoes.com/return-policy/

 

If you need a different size, or want to try a different style, we can help.

Shoes sent for exchange must be in new and unworn condition. Please include the original packing materials, if possible.

Our exchange process involves two separate transactions:

  1. Place a new order for the replacement items.
  2. Return the item(s) you want to exchange using the instructions below.

Below is a link to our full Return Exchange policy for your review. You can print your prepaid return label here as well.

We kindly ask for up to 10 business days to process your request. During sale times, it may take a couple extra days for us to process returns. We appreciate your support and patience throughout the process!

http://xeroshoes.com/return-policy/

 

If you’re having a problem, we recommend calling our Customer Happiness Team to see if they can help, or if your issue is covered by either our 5,000 Mile Sole Warranty or 2-year Manufacturer’s Warranty. They can be reached at 303.447.3100 or 800.499.8880.

We accept shoes back that are in new and unworn condition. Whenever possible, please include the packing materials as well.

As a small company we are not able to refund shipping costs, so your refund will be for the purchase price of the shoes.

You can begin this process by sending the shoes back to us at:

Xero Shoes
c/o Returns
3700 Havana Street
Unit 312
Denver, CO 80239

Include your packing slip and write that you would like a refund.

We will send you an email confirmation when your refund has been completed. We kindly ask for up to 10 business days to process your request.

For US orders only – You can also use the link below to create a prepaid return label for your refund. Please note that will we will deduct a flat fee of $9.99 for all prepaid return labels that are used for refunds.

http://xeroshoes.com/return-policy/

 

Unfortunately, we are not able to offer free shipping on exchanges for international orders (including APO, FPO and DPO addresses). If you need to exchange from an international location, follow these steps:

International Exchange Instructions:

  1. Fill out and include your Packing Slip in the return package.
  2. Ship your shoes back to us at:

Xero Shoes ATTN: Exchanges
3700 Havana St, Unit 312
Denver, CO 80239 USA

  1. To expedite the processing time for your exchange, email our Customer Happiness Team ([email protected]) the tracking number for your return package.

http://xeroshoes.com/return-policy/

 

If you need a different size, or want to try a different style, we can help.

Shoes sent for exchange must be in new and unworn condition. Please include the original packing materials, if possible.

Our exchange process involves two separate transactions:

  1. Place a new order for the replacement items.
  2. Return the item(s) you want to exchange using the instructions below.

Below is a link to our full Return Exchange policy for your review. You can print your prepaid return label here as well.

We kindly ask for up to 10 business days to process your request. During sale times, it may take a couple extra days for us to process returns. We appreciate your support and patience throughout the process!

http://xeroshoes.com/return-policy/

 

If you’re having a problem, we recommend calling our Customer Happiness Team to see if they can help, or if your issue is covered by either our 5,000 Mile Sole Warranty or 2-year Manufacturer’s Warranty. They can be reached at 303.447.3100 or 800.499.8880.

We accept shoes back that are in new and unworn condition. Whenever possible, please include the packing materials as well.

As a small company we are not able to refund shipping costs, so your refund will be for the purchase price of the shoes.

You can begin this process by sending the shoes back to us at:

Xero Shoes
c/o Returns
3700 Havana Street
Unit 312
Denver, CO 80239

Include your packing slip and write that you would like a refund.

We will send you an email confirmation when your refund has been completed. We kindly ask for up to 10 business days to process your request.

For US orders only – You can also use the link below to create a prepaid return label for your refund. Please note that will we will deduct a flat fee of $9.99 for all prepaid return labels that are used for refunds.

http://xeroshoes.com/return-policy/

 

Unfortunately, we are not able to offer free shipping on exchanges for international orders (including APO, FPO and DPO addresses). If you need to exchange from an international location, follow these steps:

International Exchange Instructions:

  1. Fill out and include your Packing Slip in the return package.
  2. Ship your shoes back to us at:

Xero Shoes ATTN: Exchanges
3700 Havana St, Unit 312
Denver, CO 80239 USA

  1. To expedite the processing time for your exchange, email our Customer Happiness Team ([email protected]) the tracking number for your return package.

http://xeroshoes.com/return-policy/

 

If you need a different size, or want to try a different style, we can help.

Shoes sent for exchange must be in new and unworn condition. Please include the original packing materials, if possible.

Our exchange process involves two separate transactions:

  1. Place a new order for the replacement items.
  2. Return the item(s) you want to exchange using the instructions below.

Below is a link to our full Return Exchange policy for your review. You can print your prepaid return label here as well.

We kindly ask for up to 10 business days to process your request. During sale times, it may take a couple extra days for us to process returns. We appreciate your support and patience throughout the process!

http://xeroshoes.com/return-policy/

 

If you’re having a problem, we recommend calling our Customer Happiness Team to see if they can help, or if your issue is covered by either our 5,000 Mile Sole Warranty or 2-year Manufacturer’s Warranty. They can be reached at 303.447.3100 or 800.499.8880.

We accept shoes back that are in new and unworn condition. Whenever possible, please include the packing materials as well.

As a small company we are not able to refund shipping costs, so your refund will be for the purchase price of the shoes.

You can begin this process by sending the shoes back to us at:

Xero Shoes
c/o Returns
3700 Havana Street
Unit 312
Denver, CO 80239

Include your packing slip and write that you would like a refund.

We will send you an email confirmation when your refund has been completed. We kindly ask for up to 10 business days to process your request.

For US orders only – You can also use the link below to create a prepaid return label for your refund. Please note that will we will deduct a flat fee of $9.99 for all prepaid return labels that are used for refunds.

http://xeroshoes.com/return-policy/

 

Unfortunately, we are not able to offer free shipping on exchanges for international orders (including APO, FPO and DPO addresses). If you need to exchange from an international location, follow these steps:

International Exchange Instructions:

  1. Fill out and include your Packing Slip in the return package.
  2. Ship your shoes back to us at:

Xero Shoes ATTN: Exchanges
3700 Havana St, Unit 312
Denver, CO 80239 USA

  1. To expedite the processing time for your exchange, email our Customer Happiness Team ([email protected]) the tracking number for your return package.

http://xeroshoes.com/return-policy/

 

If you need a different size, or want to try a different style, we can help.

Shoes sent for exchange must be in new and unworn condition. Please include the original packing materials, if possible.

Our exchange process involves two separate transactions:

  1. Place a new order for the replacement items.
  2. Return the item(s) you want to exchange using the instructions below.

Below is a link to our full Return Exchange policy for your review. You can print your prepaid return label here as well.

We kindly ask for up to 10 business days to process your request. During sale times, it may take a couple extra days for us to process returns. We appreciate your support and patience throughout the process!

http://xeroshoes.com/return-policy/

 

If you’re having a problem, we recommend calling our Customer Happiness Team to see if they can help, or if your issue is covered by either our 5,000 Mile Sole Warranty or 2-year Manufacturer’s Warranty. They can be reached at 303.447.3100 or 800.499.8880.

We accept shoes back that are in new and unworn condition. Whenever possible, please include the packing materials as well.

As a small company we are not able to refund shipping costs, so your refund will be for the purchase price of the shoes.

You can begin this process by sending the shoes back to us at:

Xero Shoes
c/o Returns
3700 Havana Street
Unit 312
Denver, CO 80239

Include your packing slip and write that you would like a refund.

We will send you an email confirmation when your refund has been completed. We kindly ask for up to 10 business days to process your request.

For US orders only – You can also use the link below to create a prepaid return label for your refund. Please note that will we will deduct a flat fee of $9.99 for all prepaid return labels that are used for refunds.

http://xeroshoes.com/return-policy/

 

Unfortunately, we are not able to offer free shipping on exchanges for international orders (including APO, FPO and DPO addresses). If you need to exchange from an international location, follow these steps:

International Exchange Instructions:

  1. Fill out and include your Packing Slip in the return package.
  2. Ship your shoes back to us at:

Xero Shoes ATTN: Exchanges
3700 Havana St, Unit 312
Denver, CO 80239 USA

  1. To expedite the processing time for your exchange, email our Customer Happiness Team ([email protected]) the tracking number for your return package.

http://xeroshoes.com/return-policy/

 

If you need a different size, or want to try a different style, we can help.

Shoes sent for exchange must be in new and unworn condition. Please include the original packing materials, if possible.

Our exchange process involves two separate transactions:

  1. Place a new order for the replacement items.
  2. Return the item(s) you want to exchange using the instructions below.

Below is a link to our full Return Exchange policy for your review. You can print your prepaid return label here as well.

We kindly ask for up to 10 business days to process your request. During sale times, it may take a couple extra days for us to process returns. We appreciate your support and patience throughout the process!

http://xeroshoes.com/return-policy/

 

If you’re having a problem, we recommend calling our Customer Happiness Team to see if they can help, or if your issue is covered by either our 5,000 Mile Sole Warranty or 2-year Manufacturer’s Warranty. They can be reached at 303.447.3100 or 800.499.8880.

We accept shoes back that are in new and unworn condition. Whenever possible, please include the packing materials as well.

As a small company we are not able to refund shipping costs, so your refund will be for the purchase price of the shoes.

You can begin this process by sending the shoes back to us at:

Xero Shoes
c/o Returns
3700 Havana Street
Unit 312
Denver, CO 80239

Include your packing slip and write that you would like a refund.

We will send you an email confirmation when your refund has been completed. We kindly ask for up to 10 business days to process your request.

For US orders only – You can also use the link below to create a prepaid return label for your refund. Please note that will we will deduct a flat fee of $9.99 for all prepaid return labels that are used for refunds.

http://xeroshoes.com/return-policy/

 

Unfortunately, we are not able to offer free shipping on exchanges for international orders (including APO, FPO and DPO addresses). If you need to exchange from an international location, follow these steps:

International Exchange Instructions:

  1. Fill out and include your Packing Slip in the return package.
  2. Ship your shoes back to us at:

Xero Shoes ATTN: Exchanges
3700 Havana St, Unit 312
Denver, CO 80239 USA

  1. To expedite the processing time for your exchange, email our Customer Happiness Team ([email protected]) the tracking number for your return package.

http://xeroshoes.com/return-policy/

 

If you need a different size, or want to try a different style, we can help.

Shoes sent for exchange must be in new and unworn condition. Please include the original packing materials, if possible.

Our exchange process involves two separate transactions:

  1. Place a new order for the replacement items.
  2. Return the item(s) you want to exchange using the instructions below.

Below is a link to our full Return Exchange policy for your review. You can print your prepaid return label here as well.

We kindly ask for up to 10 business days to process your request. During sale times, it may take a couple extra days for us to process returns. We appreciate your support and patience throughout the process!

http://xeroshoes.com/return-policy/

 

If you’re having a problem, we recommend calling our Customer Happiness Team to see if they can help, or if your issue is covered by either our 5,000 Mile Sole Warranty or 2-year Manufacturer’s Warranty. They can be reached at 303.447.3100 or 800.499.8880.

We accept shoes back that are in new and unworn condition. Whenever possible, please include the packing materials as well.

As a small company we are not able to refund shipping costs, so your refund will be for the purchase price of the shoes.

You can begin this process by sending the shoes back to us at:

Xero Shoes
c/o Returns
3700 Havana Street
Unit 312
Denver, CO 80239

Include your packing slip and write that you would like a refund.

We will send you an email confirmation when your refund has been completed. We kindly ask for up to 10 business days to process your request.

For US orders only – You can also use the link below to create a prepaid return label for your refund. Please note that will we will deduct a flat fee of $9.99 for all prepaid return labels that are used for refunds.

http://xeroshoes.com/return-policy/