Frequently Asked Questions (and their answers)

Here are some of the most Frequently Asked Questions we get about Xero Shoes.

If you have any others, give a call or drop us a line or ask our Facebook Fans or Twitter Followers.

Unfortunately, we are not able to offer free shipping on exchanges for international orders (including APO, FPO and DPO addresses). If you need to exchange from an international location, follow these steps:

International Exchange Instructions:

  1. Fill out and include your Packing Slip in the return package.
  2. Ship your shoes back to us at:

Xero Shoes
11777 E 55th Ave, Ste 101
Denver, CO 80239
ATTN: Returns

  1. To expedite the processing time for your exchange, email our Customer Happiness Team ([email protected]) the tracking number for your return package.

http://xeroshoes.com/return-policy/

 

If you need a different size, or want to try a different style, we can help.

Shoes sent for exchange must be in new and unworn condition. Please include the original packing materials, if possible.

Our exchange process involves two separate transactions:

  1. Place a new order for the replacement items.
  2. Return the item(s) you want to exchange using the instructions below.

Below is a link to our full Return Exchange policy for your review. You can print your prepaid return label here as well.

We kindly ask for up to 10 business days to process your request. During sale times, it may take a couple extra days for us to process returns. We appreciate your support and patience throughout the process!

http://xeroshoes.com/return-policy/

 

If you’re having a problem, we recommend calling our Customer Happiness Team to see if they can help, or if your issue is covered by either our 5,000 Mile Sole Warranty or 2-year Manufacturer’s Warranty. They can be reached at 303.447.3100 or 800.499.8880.

We accept shoes back that are in new and unworn condition. Whenever possible, please include the packing materials as well.

As a small company we are not able to refund shipping costs, so your refund will be for the purchase price of the shoes.

You can begin this process by sending the shoes back to us at:

Xero Shoes
11777 E 55th Ave, Ste 101
Denver, CO 80239
ATTN: Returns

Include your packing slip and write that you would like a refund.

We will send you an email confirmation when your refund has been completed. We kindly ask for up to 10 business days to process your request.

For US orders only – You can also use the link below to create a prepaid return label for your refund. Please note that will we will deduct a flat fee of $9.99 for all prepaid return labels that are used for refunds.

http://xeroshoes.com/return-policy/

 

Unfortunately, we are not able to offer free shipping on exchanges for international orders (including APO, FPO and DPO addresses). If you need to exchange from an international location, follow these steps:

International Exchange Instructions:

  1. Fill out and include your Packing Slip in the return package.
  2. Ship your shoes back to us at:

Xero Shoes
11777 E 55th Ave, Ste 101
Denver, CO 80239
ATTN: Returns

  1. To expedite the processing time for your exchange, email our Customer Happiness Team ([email protected]) the tracking number for your return package.

http://xeroshoes.com/return-policy/

 

If you need a different size, or want to try a different style, we can help.

Shoes sent for exchange must be in new and unworn condition. Please include the original packing materials, if possible.

Our exchange process involves two separate transactions:

  1. Place a new order for the replacement items.
  2. Return the item(s) you want to exchange using the instructions below.

Below is a link to our full Return Exchange policy for your review. You can print your prepaid return label here as well.

We kindly ask for up to 10 business days to process your request. During sale times, it may take a couple extra days for us to process returns. We appreciate your support and patience throughout the process!

http://xeroshoes.com/return-policy/

 

If you’re having a problem, we recommend calling our Customer Happiness Team to see if they can help, or if your issue is covered by either our 5,000 Mile Sole Warranty or 2-year Manufacturer’s Warranty. They can be reached at 303.447.3100 or 800.499.8880.

We accept shoes back that are in new and unworn condition. Whenever possible, please include the packing materials as well.

As a small company we are not able to refund shipping costs, so your refund will be for the purchase price of the shoes.

You can begin this process by sending the shoes back to us at:

Xero Shoes
11777 E 55th Ave, Ste 101
Denver, CO 80239
ATTN: Returns

Include your packing slip and write that you would like a refund.

We will send you an email confirmation when your refund has been completed. We kindly ask for up to 10 business days to process your request.

For US orders only – You can also use the link below to create a prepaid return label for your refund. Please note that will we will deduct a flat fee of $9.99 for all prepaid return labels that are used for refunds.

http://xeroshoes.com/return-policy/

 

Unfortunately, we are not able to offer free shipping on exchanges for international orders (including APO, FPO and DPO addresses). If you need to exchange from an international location, follow these steps:

International Exchange Instructions:

  1. Fill out and include your Packing Slip in the return package.
  2. Ship your shoes back to us at:

Xero Shoes
11777 E 55th Ave, Ste 101
Denver, CO 80239
ATTN: Returns

  1. To expedite the processing time for your exchange, email our Customer Happiness Team ([email protected]) the tracking number for your return package.

http://xeroshoes.com/return-policy/

 

If you need a different size, or want to try a different style, we can help.

Shoes sent for exchange must be in new and unworn condition. Please include the original packing materials, if possible.

Our exchange process involves two separate transactions:

  1. Place a new order for the replacement items.
  2. Return the item(s) you want to exchange using the instructions below.

Below is a link to our full Return Exchange policy for your review. You can print your prepaid return label here as well.

We kindly ask for up to 10 business days to process your request. During sale times, it may take a couple extra days for us to process returns. We appreciate your support and patience throughout the process!

http://xeroshoes.com/return-policy/

 

If you’re having a problem, we recommend calling our Customer Happiness Team to see if they can help, or if your issue is covered by either our 5,000 Mile Sole Warranty or 2-year Manufacturer’s Warranty. They can be reached at 303.447.3100 or 800.499.8880.

We accept shoes back that are in new and unworn condition. Whenever possible, please include the packing materials as well.

As a small company we are not able to refund shipping costs, so your refund will be for the purchase price of the shoes.

You can begin this process by sending the shoes back to us at:

Xero Shoes
11777 E 55th Ave, Ste 101
Denver, CO 80239
ATTN: Returns

Include your packing slip and write that you would like a refund.

We will send you an email confirmation when your refund has been completed. We kindly ask for up to 10 business days to process your request.

For US orders only – You can also use the link below to create a prepaid return label for your refund. Please note that will we will deduct a flat fee of $9.99 for all prepaid return labels that are used for refunds.

http://xeroshoes.com/return-policy/

 

Unfortunately, we are not able to offer free shipping on exchanges for international orders (including APO, FPO and DPO addresses). If you need to exchange from an international location, follow these steps:

International Exchange Instructions:

  1. Fill out and include your Packing Slip in the return package.
  2. Ship your shoes back to us at:

Xero Shoes
11777 E 55th Ave, Ste 101
Denver, CO 80239
ATTN: Returns

  1. To expedite the processing time for your exchange, email our Customer Happiness Team ([email protected]) the tracking number for your return package.

http://xeroshoes.com/return-policy/

 

If you need a different size, or want to try a different style, we can help.

Shoes sent for exchange must be in new and unworn condition. Please include the original packing materials, if possible.

Our exchange process involves two separate transactions:

  1. Place a new order for the replacement items.
  2. Return the item(s) you want to exchange using the instructions below.

Below is a link to our full Return Exchange policy for your review. You can print your prepaid return label here as well.

We kindly ask for up to 10 business days to process your request. During sale times, it may take a couple extra days for us to process returns. We appreciate your support and patience throughout the process!

http://xeroshoes.com/return-policy/

 

If you’re having a problem, we recommend calling our Customer Happiness Team to see if they can help, or if your issue is covered by either our 5,000 Mile Sole Warranty or 2-year Manufacturer’s Warranty. They can be reached at 303.447.3100 or 800.499.8880.

We accept shoes back that are in new and unworn condition. Whenever possible, please include the packing materials as well.

As a small company we are not able to refund shipping costs, so your refund will be for the purchase price of the shoes.

You can begin this process by sending the shoes back to us at:

Xero Shoes
11777 E 55th Ave, Ste 101
Denver, CO 80239
ATTN: Returns

Include your packing slip and write that you would like a refund.

We will send you an email confirmation when your refund has been completed. We kindly ask for up to 10 business days to process your request.

For US orders only – You can also use the link below to create a prepaid return label for your refund. Please note that will we will deduct a flat fee of $9.99 for all prepaid return labels that are used for refunds.

http://xeroshoes.com/return-policy/

 

Unfortunately, we are not able to offer free shipping on exchanges for international orders (including APO, FPO and DPO addresses). If you need to exchange from an international location, follow these steps:

International Exchange Instructions:

  1. Fill out and include your Packing Slip in the return package.
  2. Ship your shoes back to us at:

Xero Shoes
11777 E 55th Ave, Ste 101
Denver, CO 80239
ATTN: Returns

  1. To expedite the processing time for your exchange, email our Customer Happiness Team ([email protected]) the tracking number for your return package.

http://xeroshoes.com/return-policy/

 

If you need a different size, or want to try a different style, we can help.

Shoes sent for exchange must be in new and unworn condition. Please include the original packing materials, if possible.

Our exchange process involves two separate transactions:

  1. Place a new order for the replacement items.
  2. Return the item(s) you want to exchange using the instructions below.

Below is a link to our full Return Exchange policy for your review. You can print your prepaid return label here as well.

We kindly ask for up to 10 business days to process your request. During sale times, it may take a couple extra days for us to process returns. We appreciate your support and patience throughout the process!

http://xeroshoes.com/return-policy/

 

If you’re having a problem, we recommend calling our Customer Happiness Team to see if they can help, or if your issue is covered by either our 5,000 Mile Sole Warranty or 2-year Manufacturer’s Warranty. They can be reached at 303.447.3100 or 800.499.8880.

We accept shoes back that are in new and unworn condition. Whenever possible, please include the packing materials as well.

As a small company we are not able to refund shipping costs, so your refund will be for the purchase price of the shoes.

You can begin this process by sending the shoes back to us at:

Xero Shoes
11777 E 55th Ave, Ste 101
Denver, CO 80239
ATTN: Returns

Include your packing slip and write that you would like a refund.

We will send you an email confirmation when your refund has been completed. We kindly ask for up to 10 business days to process your request.

For US orders only – You can also use the link below to create a prepaid return label for your refund. Please note that will we will deduct a flat fee of $9.99 for all prepaid return labels that are used for refunds.

http://xeroshoes.com/return-policy/

 

Unfortunately, we are not able to offer free shipping on exchanges for international orders (including APO, FPO and DPO addresses). If you need to exchange from an international location, follow these steps:

International Exchange Instructions:

  1. Fill out and include your Packing Slip in the return package.
  2. Ship your shoes back to us at:

Xero Shoes
11777 E 55th Ave, Ste 101
Denver, CO 80239
ATTN: Returns

  1. To expedite the processing time for your exchange, email our Customer Happiness Team ([email protected]) the tracking number for your return package.

http://xeroshoes.com/return-policy/

 

If you need a different size, or want to try a different style, we can help.

Shoes sent for exchange must be in new and unworn condition. Please include the original packing materials, if possible.

Our exchange process involves two separate transactions:

  1. Place a new order for the replacement items.
  2. Return the item(s) you want to exchange using the instructions below.

Below is a link to our full Return Exchange policy for your review. You can print your prepaid return label here as well.

We kindly ask for up to 10 business days to process your request. During sale times, it may take a couple extra days for us to process returns. We appreciate your support and patience throughout the process!

http://xeroshoes.com/return-policy/

 

If you’re having a problem, we recommend calling our Customer Happiness Team to see if they can help, or if your issue is covered by either our 5,000 Mile Sole Warranty or 2-year Manufacturer’s Warranty. They can be reached at 303.447.3100 or 800.499.8880.

We accept shoes back that are in new and unworn condition. Whenever possible, please include the packing materials as well.

As a small company we are not able to refund shipping costs, so your refund will be for the purchase price of the shoes.

You can begin this process by sending the shoes back to us at:

Xero Shoes
11777 E 55th Ave, Ste 101
Denver, CO 80239
ATTN: Returns

Include your packing slip and write that you would like a refund.

We will send you an email confirmation when your refund has been completed. We kindly ask for up to 10 business days to process your request.

For US orders only – You can also use the link below to create a prepaid return label for your refund. Please note that will we will deduct a flat fee of $9.99 for all prepaid return labels that are used for refunds.

http://xeroshoes.com/return-policy/

 

Unfortunately, we are not able to offer free shipping on exchanges for international orders (including APO, FPO and DPO addresses). If you need to exchange from an international location, follow these steps:

International Exchange Instructions:

  1. Fill out and include your Packing Slip in the return package.
  2. Ship your shoes back to us at:

Xero Shoes
11777 E 55th Ave, Ste 101
Denver, CO 80239
ATTN: Returns

  1. To expedite the processing time for your exchange, email our Customer Happiness Team ([email protected]) the tracking number for your return package.

http://xeroshoes.com/return-policy/

 

If you need a different size, or want to try a different style, we can help.

Shoes sent for exchange must be in new and unworn condition. Please include the original packing materials, if possible.

Our exchange process involves two separate transactions:

  1. Place a new order for the replacement items.
  2. Return the item(s) you want to exchange using the instructions below.

Below is a link to our full Return Exchange policy for your review. You can print your prepaid return label here as well.

We kindly ask for up to 10 business days to process your request. During sale times, it may take a couple extra days for us to process returns. We appreciate your support and patience throughout the process!

http://xeroshoes.com/return-policy/

 

If you’re having a problem, we recommend calling our Customer Happiness Team to see if they can help, or if your issue is covered by either our 5,000 Mile Sole Warranty or 2-year Manufacturer’s Warranty. They can be reached at 303.447.3100 or 800.499.8880.

We accept shoes back that are in new and unworn condition. Whenever possible, please include the packing materials as well.

As a small company we are not able to refund shipping costs, so your refund will be for the purchase price of the shoes.

You can begin this process by sending the shoes back to us at:

Xero Shoes
11777 E 55th Ave, Ste 101
Denver, CO 80239
ATTN: Returns

Include your packing slip and write that you would like a refund.

We will send you an email confirmation when your refund has been completed. We kindly ask for up to 10 business days to process your request.

For US orders only – You can also use the link below to create a prepaid return label for your refund. Please note that will we will deduct a flat fee of $9.99 for all prepaid return labels that are used for refunds.

http://xeroshoes.com/return-policy/

 

Unfortunately, we are not able to offer free shipping on exchanges for international orders (including APO, FPO and DPO addresses). If you need to exchange from an international location, follow these steps:

International Exchange Instructions:

  1. Fill out and include your Packing Slip in the return package.
  2. Ship your shoes back to us at:

Xero Shoes
11777 E 55th Ave, Ste 101
Denver, CO 80239
ATTN: Returns

  1. To expedite the processing time for your exchange, email our Customer Happiness Team ([email protected]) the tracking number for your return package.

http://xeroshoes.com/return-policy/

 

If you need a different size, or want to try a different style, we can help.

Shoes sent for exchange must be in new and unworn condition. Please include the original packing materials, if possible.

Our exchange process involves two separate transactions:

  1. Place a new order for the replacement items.
  2. Return the item(s) you want to exchange using the instructions below.

Below is a link to our full Return Exchange policy for your review. You can print your prepaid return label here as well.

We kindly ask for up to 10 business days to process your request. During sale times, it may take a couple extra days for us to process returns. We appreciate your support and patience throughout the process!

http://xeroshoes.com/return-policy/

 

If you’re having a problem, we recommend calling our Customer Happiness Team to see if they can help, or if your issue is covered by either our 5,000 Mile Sole Warranty or 2-year Manufacturer’s Warranty. They can be reached at 303.447.3100 or 800.499.8880.

We accept shoes back that are in new and unworn condition. Whenever possible, please include the packing materials as well.

As a small company we are not able to refund shipping costs, so your refund will be for the purchase price of the shoes.

You can begin this process by sending the shoes back to us at:

Xero Shoes
11777 E 55th Ave, Ste 101
Denver, CO 80239
ATTN: Returns

Include your packing slip and write that you would like a refund.

We will send you an email confirmation when your refund has been completed. We kindly ask for up to 10 business days to process your request.

For US orders only – You can also use the link below to create a prepaid return label for your refund. Please note that will we will deduct a flat fee of $9.99 for all prepaid return labels that are used for refunds.

http://xeroshoes.com/return-policy/

 

Unfortunately, we are not able to offer free shipping on exchanges for international orders (including APO, FPO and DPO addresses). If you need to exchange from an international location, follow these steps:

International Exchange Instructions:

  1. Fill out and include your Packing Slip in the return package.
  2. Ship your shoes back to us at:

Xero Shoes
11777 E 55th Ave, Ste 101
Denver, CO 80239
ATTN: Returns

  1. To expedite the processing time for your exchange, email our Customer Happiness Team ([email protected]) the tracking number for your return package.

http://xeroshoes.com/return-policy/

 

If you need a different size, or want to try a different style, we can help.

Shoes sent for exchange must be in new and unworn condition. Please include the original packing materials, if possible.

Our exchange process involves two separate transactions:

  1. Place a new order for the replacement items.
  2. Return the item(s) you want to exchange using the instructions below.

Below is a link to our full Return Exchange policy for your review. You can print your prepaid return label here as well.

We kindly ask for up to 10 business days to process your request. During sale times, it may take a couple extra days for us to process returns. We appreciate your support and patience throughout the process!

http://xeroshoes.com/return-policy/

 

If you’re having a problem, we recommend calling our Customer Happiness Team to see if they can help, or if your issue is covered by either our 5,000 Mile Sole Warranty or 2-year Manufacturer’s Warranty. They can be reached at 303.447.3100 or 800.499.8880.

We accept shoes back that are in new and unworn condition. Whenever possible, please include the packing materials as well.

As a small company we are not able to refund shipping costs, so your refund will be for the purchase price of the shoes.

You can begin this process by sending the shoes back to us at:

Xero Shoes
11777 E 55th Ave, Ste 101
Denver, CO 80239
ATTN: Returns

Include your packing slip and write that you would like a refund.

We will send you an email confirmation when your refund has been completed. We kindly ask for up to 10 business days to process your request.

For US orders only – You can also use the link below to create a prepaid return label for your refund. Please note that will we will deduct a flat fee of $9.99 for all prepaid return labels that are used for refunds.

http://xeroshoes.com/return-policy/

 

Unfortunately, we are not able to offer free shipping on exchanges for international orders (including APO, FPO and DPO addresses). If you need to exchange from an international location, follow these steps:

International Exchange Instructions:

  1. Fill out and include your Packing Slip in the return package.
  2. Ship your shoes back to us at:

Xero Shoes
11777 E 55th Ave, Ste 101
Denver, CO 80239
ATTN: Returns

  1. To expedite the processing time for your exchange, email our Customer Happiness Team ([email protected]) the tracking number for your return package.

http://xeroshoes.com/return-policy/

 

If you need a different size, or want to try a different style, we can help.

Shoes sent for exchange must be in new and unworn condition. Please include the original packing materials, if possible.

Our exchange process involves two separate transactions:

  1. Place a new order for the replacement items.
  2. Return the item(s) you want to exchange using the instructions below.

Below is a link to our full Return Exchange policy for your review. You can print your prepaid return label here as well.

We kindly ask for up to 10 business days to process your request. During sale times, it may take a couple extra days for us to process returns. We appreciate your support and patience throughout the process!

http://xeroshoes.com/return-policy/

 

If you’re having a problem, we recommend calling our Customer Happiness Team to see if they can help, or if your issue is covered by either our 5,000 Mile Sole Warranty or 2-year Manufacturer’s Warranty. They can be reached at 303.447.3100 or 800.499.8880.

We accept shoes back that are in new and unworn condition. Whenever possible, please include the packing materials as well.

As a small company we are not able to refund shipping costs, so your refund will be for the purchase price of the shoes.

You can begin this process by sending the shoes back to us at:

Xero Shoes
11777 E 55th Ave, Ste 101
Denver, CO 80239
ATTN: Returns

Include your packing slip and write that you would like a refund.

We will send you an email confirmation when your refund has been completed. We kindly ask for up to 10 business days to process your request.

For US orders only – You can also use the link below to create a prepaid return label for your refund. Please note that will we will deduct a flat fee of $9.99 for all prepaid return labels that are used for refunds.

http://xeroshoes.com/return-policy/

 

Unfortunately, we are not able to offer free shipping on exchanges for international orders (including APO, FPO and DPO addresses). If you need to exchange from an international location, follow these steps:

International Exchange Instructions:

  1. Fill out and include your Packing Slip in the return package.
  2. Ship your shoes back to us at:

Xero Shoes
11777 E 55th Ave, Ste 101
Denver, CO 80239
ATTN: Returns

  1. To expedite the processing time for your exchange, email our Customer Happiness Team ([email protected]) the tracking number for your return package.

http://xeroshoes.com/return-policy/

 

If you need a different size, or want to try a different style, we can help.

Shoes sent for exchange must be in new and unworn condition. Please include the original packing materials, if possible.

Our exchange process involves two separate transactions:

  1. Place a new order for the replacement items.
  2. Return the item(s) you want to exchange using the instructions below.

Below is a link to our full Return Exchange policy for your review. You can print your prepaid return label here as well.

We kindly ask for up to 10 business days to process your request. During sale times, it may take a couple extra days for us to process returns. We appreciate your support and patience throughout the process!

http://xeroshoes.com/return-policy/

 

If you’re having a problem, we recommend calling our Customer Happiness Team to see if they can help, or if your issue is covered by either our 5,000 Mile Sole Warranty or 2-year Manufacturer’s Warranty. They can be reached at 303.447.3100 or 800.499.8880.

We accept shoes back that are in new and unworn condition. Whenever possible, please include the packing materials as well.

As a small company we are not able to refund shipping costs, so your refund will be for the purchase price of the shoes.

You can begin this process by sending the shoes back to us at:

Xero Shoes
11777 E 55th Ave, Ste 101
Denver, CO 80239
ATTN: Returns

Include your packing slip and write that you would like a refund.

We will send you an email confirmation when your refund has been completed. We kindly ask for up to 10 business days to process your request.

For US orders only – You can also use the link below to create a prepaid return label for your refund. Please note that will we will deduct a flat fee of $9.99 for all prepaid return labels that are used for refunds.

http://xeroshoes.com/return-policy/

 

Unfortunately, we are not able to offer free shipping on exchanges for international orders (including APO, FPO and DPO addresses). If you need to exchange from an international location, follow these steps:

International Exchange Instructions:

  1. Fill out and include your Packing Slip in the return package.
  2. Ship your shoes back to us at:

Xero Shoes
11777 E 55th Ave, Ste 101
Denver, CO 80239
ATTN: Returns

  1. To expedite the processing time for your exchange, email our Customer Happiness Team ([email protected]) the tracking number for your return package.

http://xeroshoes.com/return-policy/

 

If you need a different size, or want to try a different style, we can help.

Shoes sent for exchange must be in new and unworn condition. Please include the original packing materials, if possible.

Our exchange process involves two separate transactions:

  1. Place a new order for the replacement items.
  2. Return the item(s) you want to exchange using the instructions below.

Below is a link to our full Return Exchange policy for your review. You can print your prepaid return label here as well.

We kindly ask for up to 10 business days to process your request. During sale times, it may take a couple extra days for us to process returns. We appreciate your support and patience throughout the process!

http://xeroshoes.com/return-policy/

 

If you’re having a problem, we recommend calling our Customer Happiness Team to see if they can help, or if your issue is covered by either our 5,000 Mile Sole Warranty or 2-year Manufacturer’s Warranty. They can be reached at 303.447.3100 or 800.499.8880.

We accept shoes back that are in new and unworn condition. Whenever possible, please include the packing materials as well.

As a small company we are not able to refund shipping costs, so your refund will be for the purchase price of the shoes.

You can begin this process by sending the shoes back to us at:

Xero Shoes
11777 E 55th Ave, Ste 101
Denver, CO 80239
ATTN: Returns

Include your packing slip and write that you would like a refund.

We will send you an email confirmation when your refund has been completed. We kindly ask for up to 10 business days to process your request.

For US orders only – You can also use the link below to create a prepaid return label for your refund. Please note that will we will deduct a flat fee of $9.99 for all prepaid return labels that are used for refunds.

http://xeroshoes.com/return-policy/

 

When you sign up, you’ll get a special link (“affiliate link”) to use to promote Xero Shoes. You can share this link on your social media, in emails, any website you have, or even in person. 

You’ll also get access to ready-made banners, images, and other creative assets you can use in your promotions. 

You’ll earn commissions on sales made by people who are first referred to Xero Shoes by you, through your affiliate link or the promotional assets we give you. 

In addition to the commission you’ll earn from your referral’s first purchase, Xero Shoes offers “Lifetime Commissions.” This means that you’ll earn commissions on all the future purchases your referred customer makes, regardless of how or when they come back to XeroShoes.com or XeroShoes.eu.

Still have questions? Email [email protected]

Log in at http://xeroshoes.com/affiliates and you will find your affiliate link near the top of the page. 

You will find banners, images, and other promotional assets when you click on Promotions (in the left-hand navigation menu), then Banners and Links.

More about these in a moment.

There are 2 ways to do that, one if you don’t have your own website (or are promoting somewhere other than your site, like Facebook), and the other if you do have your own website. Here are the instructions for each of those options:
  • If you don’t have a website or are promoting somewhere other than your site:
 To link to a specific page, either with a ready-made banner or a regular text link, go to your affiliate dashboard, then click on “Promotions” then “Banners and Links.” From there, you can search for a particular asset, like “Prio” to find direct links to the Prio page or “Shoe Finder” to get a link to our Shoe Finder Quiz. If the page you want to promote isn’t listed here, you can create a “Dynamic Link” to that page. Watch this video to learn how.
  1. If you have your own website and want to promote a specific product/page:
If you have your own site, you can use “Direct Linking” to promote any page/product on our website… and you don’t need to use your affiliate link. Also, you can use either the banners/images we provide, or your own images.  To set up Direct Linking, go to your affiliate dashboard, then click on Promotions, then click on Direct Link URLs. Fill in your domain’s name in the “Pattern” section using the syntax *sitename.com*.  If you want to see if you’ve entered the Pattern correctly, enter the URL for some page on your site in the Real URL section and then click Check. When the testing passes, then click Add URL. We will then review your Direct Link to make sure it’s valid. If it is, we will approve it for use. Once your Direct Link is approved, you can then link to any page on XeroShoes.com or XeroShoes.eu with a “normal” link (e.g. <a href=”https://xeroshoes.com/somepage/”>Click Here</a>), and our software will recognize that you sent that visitor and will link them to your affiliate account (if they first came to our site through your referral).

Yes. Even though you’re setting up your account at XeroShoes.com, you can use your affiliate link to promote either or both sites.

If you want to promote XeroShoes.com, use xeroshoes.com/go/username. To direct people to XeroShoes.eu, just substitute “.eu” for “.com” like this: xeroshoes.eu/go/username.

Under Banners and Links you’ll find ready-made banners, links, and other creative assets specifically made for .com and .eu.

We don’t offer discount codes to incentivise new customers. Instead keep our prices as low as possible (and lower than our competitors).

Log in at http://xeroshoes.com/affiliates and click on to Reports to see a traffic overview, including clicks, commissions, and more.

The program is powered by Post Affiliate Pro, the leading affiliate tracking software. Post Affiliate Pro is used by thousands of Internet merchants and affiliates world-wide and it uses a combination of methods to track referrals for highest possible reliability. 

Xero Shoes has been using Post Affiliate Pro for over a decade and has paid commissions every month during that time.

First, it takes about 15-30 minutes until the affiliate software updates and shows the clicks and/or commissions from people you referred.

Secondly, a prospect or customer is assigned to the first affiliate who referred that person to Xero Shoes. So, if your referral came to XeroShoes.com or XeroShoes.eu before clicking on your affiliate link, they’re not linked to you.

Next, sometimes people *think* they clicked on your affiliate link, but may not have.

If you aren’t seeing a referral or commission that you believe you should, contact [email protected] and we’ll investigate. If there is an actual problem, we can correct it, however, Post Affiliate Pro’s tracking system is very rarely wrong.

Transactions are most often declined when someone’s credit card is declined, usually from a typo. More often than not, you’ll see a second transaction immediately after that did go through, marked “pending”.

We pay commissions monthly based on the following formula:

When a referred customer makes a purchase, any commission is marked as “Pending.” To allow a grace period for returns or other adjustments, we wait for 30 days before the commission status is changed to “Approved.” Commissions are then paid on the 5th of the following month, with a minimum payout of $20.

For example, if someone you refer to our site makes a purchase on January 20th, the commission is marked as “Approved” on February 20th, and paid on March 5th, assuming your total commissions due is over $20. 

If you haven’t reached the $20 threshold, the commissions will “roll over” to subsequent months until you have, and then you will receive your commission payment.

The affiliate program is designed to reward people for spreading the word about Xero Shoes. It’s not a discount program. Affiliates do not earn commissions on their own orders.

Yes, the basics of affiliate marketing and most useful tips are described in your affiliate panel. You can also find some tips and techniques in our affiliate newsletter, which you’ll get when you become an affiliate.

If you are serious with earning your income as an affiliate, we recommend Rosalind Gardner’s excellent SuperAffiliate Handbook.