Meet Xero Shoes’ Customer Happiness Team
Do you ever wonder who the people are behind Xero Shoes’ Customer Happiness Team?
Whether you need help picking your favorite Xero Shoe to buy, or you’re looking for your order, our Customer Happiness Team is the front line between our customers and the rest of our team.
We have team members that have been here for more than 4 years! They have extensive knowledge about each of our shoes, not only from talking with thousands of Xero customers, but because they’re regularly talking with the product designers and of course, wearing the shoes in their daily life.
Most importantly, Xero Shoes Customer Happiness Team does everything with a smile on their face. Their goal is to be as helpful as they can to help you find your new favorite Xero shoe.
To get to know the team better, we asked them a few questions…
What’s the most popular question you get asked by our Xero Shoes’ customers?
Customers often want to know if these shoes can really help their feet feel better.
– Kelly
I find customers often ask about women’s to men’s sizing conversions!
– Leevi
Are you the guy from the commercial?!
– Ross
Recently, customers have asked what shoes are best for Pickleball?
– Savannah
Do you actually wear these shoes?
– Amber
How do I exchange the shoes? Because it takes about 3 seconds to reply and it makes me feel productive 🙂
– Jan
The most common question is probably how fast can I get my shoes!
– Caitlin
They ask what style would be best for what activity? We have a ton of styles and some may be better for certain activities, compared to others. I enjoy helping people get that figured out!
– Garrett
What’s your favorite Xero shoe and why?
I’m really digging the Ashland, they are like slippers on my feet!
– Ariel
The HFS by far, because it’s the most comfortable in my opinion. Flexible, thin, and fits like a sock.
– Kylee
The Speed Force and HFS! They’re both incredibly lightweight and if I am looking for a closer to the ground feel, the Speed Force is my go to.
– Garrett
I love the Zelen because it’s light weight, breathable, and my new favorite workout shoe.
– Leevi
The HFS! It’s easily the most comfortable shoe I’ve ever had.
– Caitlin
The Denver, I dig its style and warmth in the winter.
– Ross
I have many favorites but I will always default to my well-worn and loved Hana shoes!
– Kelly
HFS, no question. The best shoe I have ever owned. It made me rediscover running.
– Jan
What do you do outside of work? Share some of your favorite hobbies or activities!
I like to do all sorts of things, hang out with my dogs, family, love eating food, and watching scary movies.
– Ariel
Outside of work I love to spend time hiking, traveling, doing Yoga, or reading!
– Caitlin
Outside of work, I like to go on outdoor adventures, take a scenic drive, do anything water-related, and most of all, spending time with the people I love. When you have the right people, doing nothing can be everything. 🙂
– Leevi
Gyming, hiking, taking day trips and spending time with loved ones.
– Savannah
When I am not working, I enjoy the normal things in life with my boyfriend and fur babies (two Boston Terriers, Bruno who is 12, and Moxley who is 2). We spend time in the outdoors, cooking/baking, painting, listening to music, watching professional wrestling, watching movies (mostly ones from the 80s and 90s), watching drag/professional car racing, road trips, etc.
Fly-fishing, camping, and Krav Maga.
– Ross
Hiking, dog sledding, lifting weight, reading books, and an occasional beer at a brewery with my dogs.
– Kylee
I go to a lot of concerts, play music and disc golf, plus go hiking and see new places!
– Garrett
When I’m not at work, I love spending time with my husband and family. I also love to bake!
– Kelly
I love to get out climbing, mountain-biking, running, XC skiing. I enjoy editation and a good cup of coffee.
– Jan
Any surprising or fun customer service stories?
I did have one customer ask me for the office address to send flowers as a thank you for helping them. Definitely wasn’t expecting that!
– Caitlin
It’s always very satisfying to hear from an apprehensive customer who took a chance with a pair Xero shoes and found that they were amazingly life changing! I’ve heard from many customers in this situation that they have their mobility back because of their Xero shoes and are ‘customers for life’!
– Kelly
