Replacement Insoles

Q: How do I send a gift certificate?

After you purchase a gift certificate , you'll be able to enter an email address for the recipient. You could email it to yourself and forward it at a later time if you like. You can also take the Gift Certificate code and send it to the recipient.

Product Description

Our replacement shoe insoles are mostly interchangeable, but they do come in 3 main types. We have Athletic, Lifestyle, and Reflective for added insulation. Some styles have insoles specialized to the style. Insoles are sold in pairs.

If you are looking for replacements for a specific shoe style, use the chart below to decide which insoles you need:

Insole Type	For
Lifestyle	Alston, Ashland, Boaty, Cassie, Coalton, Dillon, Glenn, Hana, Lena, Melbourne, Pacifica, Tari, Toronto, Sunrise
Reflective	Denver, Denver Leather, Mika, Alpine
Athletic	360, Aqua X Sport, DayLite Hiker, Forza Runner, Forza Trainer, HFS, Kelso, Mesa Trail, Oswego, Prio, Prio All-Day, Prio All-Day SR, Prio Neo, Prio Suede, Scrambler Mid, Speed Force, Terraflex, Xcursion, Zelen
Aptos	Aptos
Gracie	Gracie
Phoenix Knit	Phoenix Knit
Phoenix Leather	Phoenix Leather

SIZE GUIDE

We recommend ordering your regular size.

FREE EXCHANGES: Most people find our size recommendation gives them a proper fit, but just in case, we have a free exchange program for all US orders.

*If you normally buy a Euro or UK Size, check out the handy conversion charts below.

Women’s Sizing Chart:

US Sizes	EU Sizes	UK Sizes
5	35.5	3.5
5.5	36	4
6	36.5	4.5
6.5	37	5
7	37.5	5.5
7.5	38	6
8	38.5	6.5
8.5	39	7
9	39.5	7.5
9.5	40	8
10	40.5	8.5
10.5	41	9
11	41.5	9.5
11.5	42	10
12	42.5	10.5

Men’s Sizing Chart:

US Sizes	EU Sizes	UK Sizes
6.5	39.5	5.5
7	40	6
7.5	40.5	6.5
8	41	7
8.5	41.5	7.5
9	42	8
9.5	42.5	8.5
10	43	9
10.5	43.5	9.5
11	44	10
11.5	44.5	10.5
12	45	11
12.5	45.5	11.5
13	46	12
14	47	13
15	48	14

Any questions? Contact the Customer Happiness Team, we’re here to help!

Do you ship internationally?

We do! We’ve sold Xero Shoes to people in more than 85 countries around the world.
We use the US Postal service to send our shipments. The cost to ship will depend on the weight of the package and the delivery speed you select; several options will be provided at checkout.

All domestic shipments come with tracking. Limited tracking is available for some first class international shipments depending on the country, and full tracking is available with all Priority Express and Express International shipments.

Though almost all of our international orders arrive without incident, we strongly advise you to select Priority Express International or Express International if you live in a country with a less reliable postal service, including (but not limited to) India, Brazil, Mexico, South Africa, and Indonesia. We cannot guarantee delivery of packages shipped using First Class International.

International delivery can take anywhere from 3 days to 8 weeks depending on how long your order spends in customs at the border.

Please note that some countries do require the payment of import duties for international shipments above a certain value. We advise you to know the import regulations of your country and understand that you will be responsible for payment of any duties and fees imposed by your government at the border.

All packages will be marked as merchandise; as a commercial shipper, we are not able to mark a package as a gift (if you’re giving Xero Shoes as a gift, that’s not the same as us sending a gift).
Also, check our Stores page. There may be a Xero Shoes dealer closer to you.

How do I send a gift certificate?

After you purchase a gift certificate, you’ll be able to enter an email address for the recipient.

You could email it to yourself and forward it at a later time if you like.

You can also take the Gift Certificate code and send it to the recipient.

What’s your return policy?

Please go to Xero Shoes Return Policy page to learn about our 45-day return policy.

Caring for your Xero Shoes

To clean your Xero Shoes, hand wash with warm water, mild soap and allow them to air dry. We do not recommend putting them in the washing machine or dryer.

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