How do I exchange my Xero Shoes (U.S.A.)?

If you need a different size, or want to try a different style, we can help.

Shoes sent for exchange must be in new and unworn condition. Please include the original packing materials, if possible.

Our exchange process involves two separate transactions:

  1. Place a new order for the replacement items.
  2. Return the item(s) you want to exchange using the instructions below.

Below is a link to our full Return Exchange policy for your review. You can print your prepaid return label here as well.

We kindly ask for up to 10 business days to process your request. During sale times, it may take a couple extra days for us to process returns. We appreciate your support and patience throughout the process!