Frequently Asked Questions (and their answers)

Here are some of the most Frequently Asked Questions we get about Xero Shoes.

If you have any others, give a call or drop us a line or ask our Facebook Fans or Twitter Followers.

We’ve sent Xero Shoes to 97 countries around the world.

Sadly, though, we have had to discontinue shipping packages to certain countries due to unreliable delivery, notably Mexico, Indonesia, and Brazil.

To find out if we ship to your location, you can either add items to your cart and go through the checkout process — if you don’t see your country, then we may not deliver there.

You can also ask Customer Happiness Team — email [email protected] or call 303.447.3100 (that’s always the fastest way)

If you live in a country that we can’t ship to, you may want to look into the following courier services that may be able to forward packages to your location:

https://www.shipito.com/

https://www.bonvu.com/

Another option — see if we have a store near you that can ship to you — https://xeroshoes.com/stores/

Also we have a few styles available on Amazon.

We’ve heard that many international customers ship their shoes to friends or family in the US, UK, or Australia who will be visiting soon.

 

We do! We’ve sold Xero Shoes to people in more than 97 countries around the world.

We use the US Postal service or DHL to send our shipments. The cost to ship will depend on the weight of the package and the delivery speed you select; several options will be provided at checkout.

Limited tracking is available for some Standard and First Class International shipments depending on the country. Full tracking is available with all Priority Express and Express International shipments.

Though almost all of our international orders arrive without incident, we strongly advise you to select Priority Express International or Express International if you live in a country with a less reliable postal service. We cannot guarantee delivery of packages shipped using First Class International.

At this time, we’ve stopped shipping to Brazil, Mexico or Indonesia due to poor delivery. See the FAQ “Do You Deliver to my Country” for more details and options if you’re in those countries.

International delivery can take anywhere from 3 days to 8 weeks depending on how long your order spends in customs at the border.

Please note that some countries do require the payment of import duties for international shipments above a certain value. We advise you to know the import regulations of your country and understand that you will be responsible for payment of any duties and fees imposed by your government at the border.

All packages will be marked as merchandise; as a commercial shipper, we are not able to mark a package as a gift (if you’re giving Xero Shoes as a gift, that’s not the same as us sending a gift).

Also, check our store locator at www.xeroshoes.com/stores. There may be a Xero Shoes dealer closer to you.

 

Note: Due to the current COVID-19 pandemic, some shipping services may be delayed, and due to heavy order volume during the holidays, it may take longer for your order to be shipped. We thank you for your patience as it may take two weeks or longer for your package to arrive.

Shipping time depends on what you order, where your package is going, and how fast you want it delivered.

When you get to the Checkout page, you’ll see different options and prices before you’re asked for payment information.

Typical shipping domestic shipping times are:

  • Our Flat Rate shipping takes 5-10 business days on average.
  • First Class  – estimated 4-9 business days – can be slower during high volume mail times
  • Priority Mail – 2 or 3 business days
  • Priority Express Mail – 1 or 2 business days

Please note that USPS does not guarantee delivery times for First Class and Priority Mail.

For International deliveries, here are some typical times:

  • DHL Packet Plus – 2-3 weeks average, may take longer depending on receiving country*
  • First Class – 1-3 weeks average, may take up to 8 depending on receiving country*
  • Priority Mail – 6-10 business days*
  • Priority Mail Express – 3-5 business days*

* International delivery times may be increased by additional customs processing times at the border.

Full tracking is available for items shipped with DHL International shipping and USPS Priority Express International shipments.

You may also want to check for a retailer  near you at www.xeroshoes.com/stores.

You can find more information about shipping here: www.xeroshoes.com/shipping

 

We’ve sent Xero Shoes to 97 countries around the world.

Sadly, though, we have had to discontinue shipping packages to certain countries due to unreliable delivery, notably Mexico, Indonesia, and Brazil.

To find out if we ship to your location, you can either add items to your cart and go through the checkout process — if you don’t see your country, then we may not deliver there.

You can also ask Customer Happiness Team — email [email protected] or call 303.447.3100 (that’s always the fastest way)

If you live in a country that we can’t ship to, you may want to look into the following courier services that may be able to forward packages to your location:

https://www.shipito.com/

https://www.bonvu.com/

Another option — see if we have a store near you that can ship to you — https://xeroshoes.com/stores/

Also we have a few styles available on Amazon.

We’ve heard that many international customers ship their shoes to friends or family in the US, UK, or Australia who will be visiting soon.

 

We do! We’ve sold Xero Shoes to people in more than 97 countries around the world.

We use the US Postal service or DHL to send our shipments. The cost to ship will depend on the weight of the package and the delivery speed you select; several options will be provided at checkout.

Limited tracking is available for some Standard and First Class International shipments depending on the country. Full tracking is available with all Priority Express and Express International shipments.

Though almost all of our international orders arrive without incident, we strongly advise you to select Priority Express International or Express International if you live in a country with a less reliable postal service. We cannot guarantee delivery of packages shipped using First Class International.

At this time, we’ve stopped shipping to Brazil, Mexico or Indonesia due to poor delivery. See the FAQ “Do You Deliver to my Country” for more details and options if you’re in those countries.

International delivery can take anywhere from 3 days to 8 weeks depending on how long your order spends in customs at the border.

Please note that some countries do require the payment of import duties for international shipments above a certain value. We advise you to know the import regulations of your country and understand that you will be responsible for payment of any duties and fees imposed by your government at the border.

All packages will be marked as merchandise; as a commercial shipper, we are not able to mark a package as a gift (if you’re giving Xero Shoes as a gift, that’s not the same as us sending a gift).

Also, check our store locator at www.xeroshoes.com/stores. There may be a Xero Shoes dealer closer to you.

 

Note: Due to the current COVID-19 pandemic, some shipping services may be delayed, and due to heavy order volume during the holidays, it may take longer for your order to be shipped. We thank you for your patience as it may take two weeks or longer for your package to arrive.

Shipping time depends on what you order, where your package is going, and how fast you want it delivered.

When you get to the Checkout page, you’ll see different options and prices before you’re asked for payment information.

Typical shipping domestic shipping times are:

  • Our Flat Rate shipping takes 5-10 business days on average.
  • First Class  – estimated 4-9 business days – can be slower during high volume mail times
  • Priority Mail – 2 or 3 business days
  • Priority Express Mail – 1 or 2 business days

Please note that USPS does not guarantee delivery times for First Class and Priority Mail.

For International deliveries, here are some typical times:

  • DHL Packet Plus – 2-3 weeks average, may take longer depending on receiving country*
  • First Class – 1-3 weeks average, may take up to 8 depending on receiving country*
  • Priority Mail – 6-10 business days*
  • Priority Mail Express – 3-5 business days*

* International delivery times may be increased by additional customs processing times at the border.

Full tracking is available for items shipped with DHL International shipping and USPS Priority Express International shipments.

You may also want to check for a retailer  near you at www.xeroshoes.com/stores.

You can find more information about shipping here: www.xeroshoes.com/shipping

 

We’ve sent Xero Shoes to 97 countries around the world.

Sadly, though, we have had to discontinue shipping packages to certain countries due to unreliable delivery, notably Mexico, Indonesia, and Brazil.

To find out if we ship to your location, you can either add items to your cart and go through the checkout process — if you don’t see your country, then we may not deliver there.

You can also ask Customer Happiness Team — email [email protected] or call 303.447.3100 (that’s always the fastest way)

If you live in a country that we can’t ship to, you may want to look into the following courier services that may be able to forward packages to your location:

https://www.shipito.com/

https://www.bonvu.com/

Another option — see if we have a store near you that can ship to you — https://xeroshoes.com/stores/

Also we have a few styles available on Amazon.

We’ve heard that many international customers ship their shoes to friends or family in the US, UK, or Australia who will be visiting soon.

 

We do! We’ve sold Xero Shoes to people in more than 97 countries around the world.

We use the US Postal service or DHL to send our shipments. The cost to ship will depend on the weight of the package and the delivery speed you select; several options will be provided at checkout.

Limited tracking is available for some Standard and First Class International shipments depending on the country. Full tracking is available with all Priority Express and Express International shipments.

Though almost all of our international orders arrive without incident, we strongly advise you to select Priority Express International or Express International if you live in a country with a less reliable postal service. We cannot guarantee delivery of packages shipped using First Class International.

At this time, we’ve stopped shipping to Brazil, Mexico or Indonesia due to poor delivery. See the FAQ “Do You Deliver to my Country” for more details and options if you’re in those countries.

International delivery can take anywhere from 3 days to 8 weeks depending on how long your order spends in customs at the border.

Please note that some countries do require the payment of import duties for international shipments above a certain value. We advise you to know the import regulations of your country and understand that you will be responsible for payment of any duties and fees imposed by your government at the border.

All packages will be marked as merchandise; as a commercial shipper, we are not able to mark a package as a gift (if you’re giving Xero Shoes as a gift, that’s not the same as us sending a gift).

Also, check our store locator at www.xeroshoes.com/stores. There may be a Xero Shoes dealer closer to you.

 

Note: Due to the current COVID-19 pandemic, some shipping services may be delayed, and due to heavy order volume during the holidays, it may take longer for your order to be shipped. We thank you for your patience as it may take two weeks or longer for your package to arrive.

Shipping time depends on what you order, where your package is going, and how fast you want it delivered.

When you get to the Checkout page, you’ll see different options and prices before you’re asked for payment information.

Typical shipping domestic shipping times are:

  • Our Flat Rate shipping takes 5-10 business days on average.
  • First Class  – estimated 4-9 business days – can be slower during high volume mail times
  • Priority Mail – 2 or 3 business days
  • Priority Express Mail – 1 or 2 business days

Please note that USPS does not guarantee delivery times for First Class and Priority Mail.

For International deliveries, here are some typical times:

  • DHL Packet Plus – 2-3 weeks average, may take longer depending on receiving country*
  • First Class – 1-3 weeks average, may take up to 8 depending on receiving country*
  • Priority Mail – 6-10 business days*
  • Priority Mail Express – 3-5 business days*

* International delivery times may be increased by additional customs processing times at the border.

Full tracking is available for items shipped with DHL International shipping and USPS Priority Express International shipments.

You may also want to check for a retailer  near you at www.xeroshoes.com/stores.

You can find more information about shipping here: www.xeroshoes.com/shipping

 

We’ve sent Xero Shoes to 97 countries around the world.

Sadly, though, we have had to discontinue shipping packages to certain countries due to unreliable delivery, notably Mexico, Indonesia, and Brazil.

To find out if we ship to your location, you can either add items to your cart and go through the checkout process — if you don’t see your country, then we may not deliver there.

You can also ask Customer Happiness Team — email [email protected] or call 303.447.3100 (that’s always the fastest way)

If you live in a country that we can’t ship to, you may want to look into the following courier services that may be able to forward packages to your location:

https://www.shipito.com/

https://www.bonvu.com/

Another option — see if we have a store near you that can ship to you — https://xeroshoes.com/stores/

Also we have a few styles available on Amazon.

We’ve heard that many international customers ship their shoes to friends or family in the US, UK, or Australia who will be visiting soon.

 

We do! We’ve sold Xero Shoes to people in more than 97 countries around the world.

We use the US Postal service or DHL to send our shipments. The cost to ship will depend on the weight of the package and the delivery speed you select; several options will be provided at checkout.

Limited tracking is available for some Standard and First Class International shipments depending on the country. Full tracking is available with all Priority Express and Express International shipments.

Though almost all of our international orders arrive without incident, we strongly advise you to select Priority Express International or Express International if you live in a country with a less reliable postal service. We cannot guarantee delivery of packages shipped using First Class International.

At this time, we’ve stopped shipping to Brazil, Mexico or Indonesia due to poor delivery. See the FAQ “Do You Deliver to my Country” for more details and options if you’re in those countries.

International delivery can take anywhere from 3 days to 8 weeks depending on how long your order spends in customs at the border.

Please note that some countries do require the payment of import duties for international shipments above a certain value. We advise you to know the import regulations of your country and understand that you will be responsible for payment of any duties and fees imposed by your government at the border.

All packages will be marked as merchandise; as a commercial shipper, we are not able to mark a package as a gift (if you’re giving Xero Shoes as a gift, that’s not the same as us sending a gift).

Also, check our store locator at www.xeroshoes.com/stores. There may be a Xero Shoes dealer closer to you.

 

Note: Due to the current COVID-19 pandemic, some shipping services may be delayed, and due to heavy order volume during the holidays, it may take longer for your order to be shipped. We thank you for your patience as it may take two weeks or longer for your package to arrive.

Shipping time depends on what you order, where your package is going, and how fast you want it delivered.

When you get to the Checkout page, you’ll see different options and prices before you’re asked for payment information.

Typical shipping domestic shipping times are:

  • Our Flat Rate shipping takes 5-10 business days on average.
  • First Class  – estimated 4-9 business days – can be slower during high volume mail times
  • Priority Mail – 2 or 3 business days
  • Priority Express Mail – 1 or 2 business days

Please note that USPS does not guarantee delivery times for First Class and Priority Mail.

For International deliveries, here are some typical times:

  • DHL Packet Plus – 2-3 weeks average, may take longer depending on receiving country*
  • First Class – 1-3 weeks average, may take up to 8 depending on receiving country*
  • Priority Mail – 6-10 business days*
  • Priority Mail Express – 3-5 business days*

* International delivery times may be increased by additional customs processing times at the border.

Full tracking is available for items shipped with DHL International shipping and USPS Priority Express International shipments.

You may also want to check for a retailer  near you at www.xeroshoes.com/stores.

You can find more information about shipping here: www.xeroshoes.com/shipping

 

We’ve sent Xero Shoes to 97 countries around the world.

Sadly, though, we have had to discontinue shipping packages to certain countries due to unreliable delivery, notably Mexico, Indonesia, and Brazil.

To find out if we ship to your location, you can either add items to your cart and go through the checkout process — if you don’t see your country, then we may not deliver there.

You can also ask Customer Happiness Team — email [email protected] or call 303.447.3100 (that’s always the fastest way)

If you live in a country that we can’t ship to, you may want to look into the following courier services that may be able to forward packages to your location:

https://www.shipito.com/

https://www.bonvu.com/

Another option — see if we have a store near you that can ship to you — https://xeroshoes.com/stores/

Also we have a few styles available on Amazon.

We’ve heard that many international customers ship their shoes to friends or family in the US, UK, or Australia who will be visiting soon.

 

We do! We’ve sold Xero Shoes to people in more than 97 countries around the world.

We use the US Postal service or DHL to send our shipments. The cost to ship will depend on the weight of the package and the delivery speed you select; several options will be provided at checkout.

Limited tracking is available for some Standard and First Class International shipments depending on the country. Full tracking is available with all Priority Express and Express International shipments.

Though almost all of our international orders arrive without incident, we strongly advise you to select Priority Express International or Express International if you live in a country with a less reliable postal service. We cannot guarantee delivery of packages shipped using First Class International.

At this time, we’ve stopped shipping to Brazil, Mexico or Indonesia due to poor delivery. See the FAQ “Do You Deliver to my Country” for more details and options if you’re in those countries.

International delivery can take anywhere from 3 days to 8 weeks depending on how long your order spends in customs at the border.

Please note that some countries do require the payment of import duties for international shipments above a certain value. We advise you to know the import regulations of your country and understand that you will be responsible for payment of any duties and fees imposed by your government at the border.

All packages will be marked as merchandise; as a commercial shipper, we are not able to mark a package as a gift (if you’re giving Xero Shoes as a gift, that’s not the same as us sending a gift).

Also, check our store locator at www.xeroshoes.com/stores. There may be a Xero Shoes dealer closer to you.

 

Note: Due to the current COVID-19 pandemic, some shipping services may be delayed, and due to heavy order volume during the holidays, it may take longer for your order to be shipped. We thank you for your patience as it may take two weeks or longer for your package to arrive.

Shipping time depends on what you order, where your package is going, and how fast you want it delivered.

When you get to the Checkout page, you’ll see different options and prices before you’re asked for payment information.

Typical shipping domestic shipping times are:

  • Our Flat Rate shipping takes 5-10 business days on average.
  • First Class  – estimated 4-9 business days – can be slower during high volume mail times
  • Priority Mail – 2 or 3 business days
  • Priority Express Mail – 1 or 2 business days

Please note that USPS does not guarantee delivery times for First Class and Priority Mail.

For International deliveries, here are some typical times:

  • DHL Packet Plus – 2-3 weeks average, may take longer depending on receiving country*
  • First Class – 1-3 weeks average, may take up to 8 depending on receiving country*
  • Priority Mail – 6-10 business days*
  • Priority Mail Express – 3-5 business days*

* International delivery times may be increased by additional customs processing times at the border.

Full tracking is available for items shipped with DHL International shipping and USPS Priority Express International shipments.

You may also want to check for a retailer  near you at www.xeroshoes.com/stores.

You can find more information about shipping here: www.xeroshoes.com/shipping

 

We’ve sent Xero Shoes to 97 countries around the world.

Sadly, though, we have had to discontinue shipping packages to certain countries due to unreliable delivery, notably Mexico, Indonesia, and Brazil.

To find out if we ship to your location, you can either add items to your cart and go through the checkout process — if you don’t see your country, then we may not deliver there.

You can also ask Customer Happiness Team — email [email protected] or call 303.447.3100 (that’s always the fastest way)

If you live in a country that we can’t ship to, you may want to look into the following courier services that may be able to forward packages to your location:

https://www.shipito.com/

https://www.bonvu.com/

Another option — see if we have a store near you that can ship to you — https://xeroshoes.com/stores/

Also we have a few styles available on Amazon.

We’ve heard that many international customers ship their shoes to friends or family in the US, UK, or Australia who will be visiting soon.

 

We do! We’ve sold Xero Shoes to people in more than 97 countries around the world.

We use the US Postal service or DHL to send our shipments. The cost to ship will depend on the weight of the package and the delivery speed you select; several options will be provided at checkout.

Limited tracking is available for some Standard and First Class International shipments depending on the country. Full tracking is available with all Priority Express and Express International shipments.

Though almost all of our international orders arrive without incident, we strongly advise you to select Priority Express International or Express International if you live in a country with a less reliable postal service. We cannot guarantee delivery of packages shipped using First Class International.

At this time, we’ve stopped shipping to Brazil, Mexico or Indonesia due to poor delivery. See the FAQ “Do You Deliver to my Country” for more details and options if you’re in those countries.

International delivery can take anywhere from 3 days to 8 weeks depending on how long your order spends in customs at the border.

Please note that some countries do require the payment of import duties for international shipments above a certain value. We advise you to know the import regulations of your country and understand that you will be responsible for payment of any duties and fees imposed by your government at the border.

All packages will be marked as merchandise; as a commercial shipper, we are not able to mark a package as a gift (if you’re giving Xero Shoes as a gift, that’s not the same as us sending a gift).

Also, check our store locator at www.xeroshoes.com/stores. There may be a Xero Shoes dealer closer to you.

 

Note: Due to the current COVID-19 pandemic, some shipping services may be delayed, and due to heavy order volume during the holidays, it may take longer for your order to be shipped. We thank you for your patience as it may take two weeks or longer for your package to arrive.

Shipping time depends on what you order, where your package is going, and how fast you want it delivered.

When you get to the Checkout page, you’ll see different options and prices before you’re asked for payment information.

Typical shipping domestic shipping times are:

  • Our Flat Rate shipping takes 5-10 business days on average.
  • First Class  – estimated 4-9 business days – can be slower during high volume mail times
  • Priority Mail – 2 or 3 business days
  • Priority Express Mail – 1 or 2 business days

Please note that USPS does not guarantee delivery times for First Class and Priority Mail.

For International deliveries, here are some typical times:

  • DHL Packet Plus – 2-3 weeks average, may take longer depending on receiving country*
  • First Class – 1-3 weeks average, may take up to 8 depending on receiving country*
  • Priority Mail – 6-10 business days*
  • Priority Mail Express – 3-5 business days*

* International delivery times may be increased by additional customs processing times at the border.

Full tracking is available for items shipped with DHL International shipping and USPS Priority Express International shipments.

You may also want to check for a retailer  near you at www.xeroshoes.com/stores.

You can find more information about shipping here: www.xeroshoes.com/shipping

 

We’ve sent Xero Shoes to 97 countries around the world.

Sadly, though, we have had to discontinue shipping packages to certain countries due to unreliable delivery, notably Mexico, Indonesia, and Brazil.

To find out if we ship to your location, you can either add items to your cart and go through the checkout process — if you don’t see your country, then we may not deliver there.

You can also ask Customer Happiness Team — email [email protected] or call 303.447.3100 (that’s always the fastest way)

If you live in a country that we can’t ship to, you may want to look into the following courier services that may be able to forward packages to your location:

https://www.shipito.com/

https://www.bonvu.com/

Another option — see if we have a store near you that can ship to you — https://xeroshoes.com/stores/

Also we have a few styles available on Amazon.

We’ve heard that many international customers ship their shoes to friends or family in the US, UK, or Australia who will be visiting soon.

 

We do! We’ve sold Xero Shoes to people in more than 97 countries around the world.

We use the US Postal service or DHL to send our shipments. The cost to ship will depend on the weight of the package and the delivery speed you select; several options will be provided at checkout.

Limited tracking is available for some Standard and First Class International shipments depending on the country. Full tracking is available with all Priority Express and Express International shipments.

Though almost all of our international orders arrive without incident, we strongly advise you to select Priority Express International or Express International if you live in a country with a less reliable postal service. We cannot guarantee delivery of packages shipped using First Class International.

At this time, we’ve stopped shipping to Brazil, Mexico or Indonesia due to poor delivery. See the FAQ “Do You Deliver to my Country” for more details and options if you’re in those countries.

International delivery can take anywhere from 3 days to 8 weeks depending on how long your order spends in customs at the border.

Please note that some countries do require the payment of import duties for international shipments above a certain value. We advise you to know the import regulations of your country and understand that you will be responsible for payment of any duties and fees imposed by your government at the border.

All packages will be marked as merchandise; as a commercial shipper, we are not able to mark a package as a gift (if you’re giving Xero Shoes as a gift, that’s not the same as us sending a gift).

Also, check our store locator at www.xeroshoes.com/stores. There may be a Xero Shoes dealer closer to you.

 

Note: Due to the current COVID-19 pandemic, some shipping services may be delayed, and due to heavy order volume during the holidays, it may take longer for your order to be shipped. We thank you for your patience as it may take two weeks or longer for your package to arrive.

Shipping time depends on what you order, where your package is going, and how fast you want it delivered.

When you get to the Checkout page, you’ll see different options and prices before you’re asked for payment information.

Typical shipping domestic shipping times are:

  • Our Flat Rate shipping takes 5-10 business days on average.
  • First Class  – estimated 4-9 business days – can be slower during high volume mail times
  • Priority Mail – 2 or 3 business days
  • Priority Express Mail – 1 or 2 business days

Please note that USPS does not guarantee delivery times for First Class and Priority Mail.

For International deliveries, here are some typical times:

  • DHL Packet Plus – 2-3 weeks average, may take longer depending on receiving country*
  • First Class – 1-3 weeks average, may take up to 8 depending on receiving country*
  • Priority Mail – 6-10 business days*
  • Priority Mail Express – 3-5 business days*

* International delivery times may be increased by additional customs processing times at the border.

Full tracking is available for items shipped with DHL International shipping and USPS Priority Express International shipments.

You may also want to check for a retailer  near you at www.xeroshoes.com/stores.

You can find more information about shipping here: www.xeroshoes.com/shipping

 

We’ve sent Xero Shoes to 97 countries around the world.

Sadly, though, we have had to discontinue shipping packages to certain countries due to unreliable delivery, notably Mexico, Indonesia, and Brazil.

To find out if we ship to your location, you can either add items to your cart and go through the checkout process — if you don’t see your country, then we may not deliver there.

You can also ask Customer Happiness Team — email [email protected] or call 303.447.3100 (that’s always the fastest way)

If you live in a country that we can’t ship to, you may want to look into the following courier services that may be able to forward packages to your location:

https://www.shipito.com/

https://www.bonvu.com/

Another option — see if we have a store near you that can ship to you — https://xeroshoes.com/stores/

Also we have a few styles available on Amazon.

We’ve heard that many international customers ship their shoes to friends or family in the US, UK, or Australia who will be visiting soon.

 

We do! We’ve sold Xero Shoes to people in more than 97 countries around the world.

We use the US Postal service or DHL to send our shipments. The cost to ship will depend on the weight of the package and the delivery speed you select; several options will be provided at checkout.

Limited tracking is available for some Standard and First Class International shipments depending on the country. Full tracking is available with all Priority Express and Express International shipments.

Though almost all of our international orders arrive without incident, we strongly advise you to select Priority Express International or Express International if you live in a country with a less reliable postal service. We cannot guarantee delivery of packages shipped using First Class International.

At this time, we’ve stopped shipping to Brazil, Mexico or Indonesia due to poor delivery. See the FAQ “Do You Deliver to my Country” for more details and options if you’re in those countries.

International delivery can take anywhere from 3 days to 8 weeks depending on how long your order spends in customs at the border.

Please note that some countries do require the payment of import duties for international shipments above a certain value. We advise you to know the import regulations of your country and understand that you will be responsible for payment of any duties and fees imposed by your government at the border.

All packages will be marked as merchandise; as a commercial shipper, we are not able to mark a package as a gift (if you’re giving Xero Shoes as a gift, that’s not the same as us sending a gift).

Also, check our store locator at www.xeroshoes.com/stores. There may be a Xero Shoes dealer closer to you.

 

Note: Due to the current COVID-19 pandemic, some shipping services may be delayed, and due to heavy order volume during the holidays, it may take longer for your order to be shipped. We thank you for your patience as it may take two weeks or longer for your package to arrive.

Shipping time depends on what you order, where your package is going, and how fast you want it delivered.

When you get to the Checkout page, you’ll see different options and prices before you’re asked for payment information.

Typical shipping domestic shipping times are:

  • Our Flat Rate shipping takes 5-10 business days on average.
  • First Class  – estimated 4-9 business days – can be slower during high volume mail times
  • Priority Mail – 2 or 3 business days
  • Priority Express Mail – 1 or 2 business days

Please note that USPS does not guarantee delivery times for First Class and Priority Mail.

For International deliveries, here are some typical times:

  • DHL Packet Plus – 2-3 weeks average, may take longer depending on receiving country*
  • First Class – 1-3 weeks average, may take up to 8 depending on receiving country*
  • Priority Mail – 6-10 business days*
  • Priority Mail Express – 3-5 business days*

* International delivery times may be increased by additional customs processing times at the border.

Full tracking is available for items shipped with DHL International shipping and USPS Priority Express International shipments.

You may also want to check for a retailer  near you at www.xeroshoes.com/stores.

You can find more information about shipping here: www.xeroshoes.com/shipping

 

We’ve sent Xero Shoes to 97 countries around the world.

Sadly, though, we have had to discontinue shipping packages to certain countries due to unreliable delivery, notably Mexico, Indonesia, and Brazil.

To find out if we ship to your location, you can either add items to your cart and go through the checkout process — if you don’t see your country, then we may not deliver there.

You can also ask Customer Happiness Team — email [email protected] or call 303.447.3100 (that’s always the fastest way)

If you live in a country that we can’t ship to, you may want to look into the following courier services that may be able to forward packages to your location:

https://www.shipito.com/

https://www.bonvu.com/

Another option — see if we have a store near you that can ship to you — https://xeroshoes.com/stores/

Also we have a few styles available on Amazon.

We’ve heard that many international customers ship their shoes to friends or family in the US, UK, or Australia who will be visiting soon.

 

We do! We’ve sold Xero Shoes to people in more than 97 countries around the world.

We use the US Postal service or DHL to send our shipments. The cost to ship will depend on the weight of the package and the delivery speed you select; several options will be provided at checkout.

Limited tracking is available for some Standard and First Class International shipments depending on the country. Full tracking is available with all Priority Express and Express International shipments.

Though almost all of our international orders arrive without incident, we strongly advise you to select Priority Express International or Express International if you live in a country with a less reliable postal service. We cannot guarantee delivery of packages shipped using First Class International.

At this time, we’ve stopped shipping to Brazil, Mexico or Indonesia due to poor delivery. See the FAQ “Do You Deliver to my Country” for more details and options if you’re in those countries.

International delivery can take anywhere from 3 days to 8 weeks depending on how long your order spends in customs at the border.

Please note that some countries do require the payment of import duties for international shipments above a certain value. We advise you to know the import regulations of your country and understand that you will be responsible for payment of any duties and fees imposed by your government at the border.

All packages will be marked as merchandise; as a commercial shipper, we are not able to mark a package as a gift (if you’re giving Xero Shoes as a gift, that’s not the same as us sending a gift).

Also, check our store locator at www.xeroshoes.com/stores. There may be a Xero Shoes dealer closer to you.

 

Note: Due to the current COVID-19 pandemic, some shipping services may be delayed, and due to heavy order volume during the holidays, it may take longer for your order to be shipped. We thank you for your patience as it may take two weeks or longer for your package to arrive.

Shipping time depends on what you order, where your package is going, and how fast you want it delivered.

When you get to the Checkout page, you’ll see different options and prices before you’re asked for payment information.

Typical shipping domestic shipping times are:

  • Our Flat Rate shipping takes 5-10 business days on average.
  • First Class  – estimated 4-9 business days – can be slower during high volume mail times
  • Priority Mail – 2 or 3 business days
  • Priority Express Mail – 1 or 2 business days

Please note that USPS does not guarantee delivery times for First Class and Priority Mail.

For International deliveries, here are some typical times:

  • DHL Packet Plus – 2-3 weeks average, may take longer depending on receiving country*
  • First Class – 1-3 weeks average, may take up to 8 depending on receiving country*
  • Priority Mail – 6-10 business days*
  • Priority Mail Express – 3-5 business days*

* International delivery times may be increased by additional customs processing times at the border.

Full tracking is available for items shipped with DHL International shipping and USPS Priority Express International shipments.

You may also want to check for a retailer  near you at www.xeroshoes.com/stores.

You can find more information about shipping here: www.xeroshoes.com/shipping

 

We’ve sent Xero Shoes to 97 countries around the world.

Sadly, though, we have had to discontinue shipping packages to certain countries due to unreliable delivery, notably Mexico, Indonesia, and Brazil.

To find out if we ship to your location, you can either add items to your cart and go through the checkout process — if you don’t see your country, then we may not deliver there.

You can also ask Customer Happiness Team — email [email protected] or call 303.447.3100 (that’s always the fastest way)

If you live in a country that we can’t ship to, you may want to look into the following courier services that may be able to forward packages to your location:

https://www.shipito.com/

https://www.bonvu.com/

Another option — see if we have a store near you that can ship to you — https://xeroshoes.com/stores/

Also we have a few styles available on Amazon.

We’ve heard that many international customers ship their shoes to friends or family in the US, UK, or Australia who will be visiting soon.

 

We do! We’ve sold Xero Shoes to people in more than 97 countries around the world.

We use the US Postal service or DHL to send our shipments. The cost to ship will depend on the weight of the package and the delivery speed you select; several options will be provided at checkout.

Limited tracking is available for some Standard and First Class International shipments depending on the country. Full tracking is available with all Priority Express and Express International shipments.

Though almost all of our international orders arrive without incident, we strongly advise you to select Priority Express International or Express International if you live in a country with a less reliable postal service. We cannot guarantee delivery of packages shipped using First Class International.

At this time, we’ve stopped shipping to Brazil, Mexico or Indonesia due to poor delivery. See the FAQ “Do You Deliver to my Country” for more details and options if you’re in those countries.

International delivery can take anywhere from 3 days to 8 weeks depending on how long your order spends in customs at the border.

Please note that some countries do require the payment of import duties for international shipments above a certain value. We advise you to know the import regulations of your country and understand that you will be responsible for payment of any duties and fees imposed by your government at the border.

All packages will be marked as merchandise; as a commercial shipper, we are not able to mark a package as a gift (if you’re giving Xero Shoes as a gift, that’s not the same as us sending a gift).

Also, check our store locator at www.xeroshoes.com/stores. There may be a Xero Shoes dealer closer to you.

 

Note: Due to the current COVID-19 pandemic, some shipping services may be delayed, and due to heavy order volume during the holidays, it may take longer for your order to be shipped. We thank you for your patience as it may take two weeks or longer for your package to arrive.

Shipping time depends on what you order, where your package is going, and how fast you want it delivered.

When you get to the Checkout page, you’ll see different options and prices before you’re asked for payment information.

Typical shipping domestic shipping times are:

  • Our Flat Rate shipping takes 5-10 business days on average.
  • First Class  – estimated 4-9 business days – can be slower during high volume mail times
  • Priority Mail – 2 or 3 business days
  • Priority Express Mail – 1 or 2 business days

Please note that USPS does not guarantee delivery times for First Class and Priority Mail.

For International deliveries, here are some typical times:

  • DHL Packet Plus – 2-3 weeks average, may take longer depending on receiving country*
  • First Class – 1-3 weeks average, may take up to 8 depending on receiving country*
  • Priority Mail – 6-10 business days*
  • Priority Mail Express – 3-5 business days*

* International delivery times may be increased by additional customs processing times at the border.

Full tracking is available for items shipped with DHL International shipping and USPS Priority Express International shipments.

You may also want to check for a retailer  near you at www.xeroshoes.com/stores.

You can find more information about shipping here: www.xeroshoes.com/shipping

 

We’ve sent Xero Shoes to 97 countries around the world.

Sadly, though, we have had to discontinue shipping packages to certain countries due to unreliable delivery, notably Mexico, Indonesia, and Brazil.

To find out if we ship to your location, you can either add items to your cart and go through the checkout process — if you don’t see your country, then we may not deliver there.

You can also ask Customer Happiness Team — email [email protected] or call 303.447.3100 (that’s always the fastest way)

If you live in a country that we can’t ship to, you may want to look into the following courier services that may be able to forward packages to your location:

https://www.shipito.com/

https://www.bonvu.com/

Another option — see if we have a store near you that can ship to you — https://xeroshoes.com/stores/

Also we have a few styles available on Amazon.

We’ve heard that many international customers ship their shoes to friends or family in the US, UK, or Australia who will be visiting soon.

 

We do! We’ve sold Xero Shoes to people in more than 97 countries around the world.

We use the US Postal service or DHL to send our shipments. The cost to ship will depend on the weight of the package and the delivery speed you select; several options will be provided at checkout.

Limited tracking is available for some Standard and First Class International shipments depending on the country. Full tracking is available with all Priority Express and Express International shipments.

Though almost all of our international orders arrive without incident, we strongly advise you to select Priority Express International or Express International if you live in a country with a less reliable postal service. We cannot guarantee delivery of packages shipped using First Class International.

At this time, we’ve stopped shipping to Brazil, Mexico or Indonesia due to poor delivery. See the FAQ “Do You Deliver to my Country” for more details and options if you’re in those countries.

International delivery can take anywhere from 3 days to 8 weeks depending on how long your order spends in customs at the border.

Please note that some countries do require the payment of import duties for international shipments above a certain value. We advise you to know the import regulations of your country and understand that you will be responsible for payment of any duties and fees imposed by your government at the border.

All packages will be marked as merchandise; as a commercial shipper, we are not able to mark a package as a gift (if you’re giving Xero Shoes as a gift, that’s not the same as us sending a gift).

Also, check our store locator at www.xeroshoes.com/stores. There may be a Xero Shoes dealer closer to you.

 

Note: Due to the current COVID-19 pandemic, some shipping services may be delayed, and due to heavy order volume during the holidays, it may take longer for your order to be shipped. We thank you for your patience as it may take two weeks or longer for your package to arrive.

Shipping time depends on what you order, where your package is going, and how fast you want it delivered.

When you get to the Checkout page, you’ll see different options and prices before you’re asked for payment information.

Typical shipping domestic shipping times are:

  • Our Flat Rate shipping takes 5-10 business days on average.
  • First Class  – estimated 4-9 business days – can be slower during high volume mail times
  • Priority Mail – 2 or 3 business days
  • Priority Express Mail – 1 or 2 business days

Please note that USPS does not guarantee delivery times for First Class and Priority Mail.

For International deliveries, here are some typical times:

  • DHL Packet Plus – 2-3 weeks average, may take longer depending on receiving country*
  • First Class – 1-3 weeks average, may take up to 8 depending on receiving country*
  • Priority Mail – 6-10 business days*
  • Priority Mail Express – 3-5 business days*

* International delivery times may be increased by additional customs processing times at the border.

Full tracking is available for items shipped with DHL International shipping and USPS Priority Express International shipments.

You may also want to check for a retailer  near you at www.xeroshoes.com/stores.

You can find more information about shipping here: www.xeroshoes.com/shipping

 

We’ve sent Xero Shoes to 97 countries around the world.

Sadly, though, we have had to discontinue shipping packages to certain countries due to unreliable delivery, notably Mexico, Indonesia, and Brazil.

To find out if we ship to your location, you can either add items to your cart and go through the checkout process — if you don’t see your country, then we may not deliver there.

You can also ask Customer Happiness Team — email [email protected] or call 303.447.3100 (that’s always the fastest way)

If you live in a country that we can’t ship to, you may want to look into the following courier services that may be able to forward packages to your location:

https://www.shipito.com/

https://www.bonvu.com/

Another option — see if we have a store near you that can ship to you — https://xeroshoes.com/stores/

Also we have a few styles available on Amazon.

We’ve heard that many international customers ship their shoes to friends or family in the US, UK, or Australia who will be visiting soon.

 

We do! We’ve sold Xero Shoes to people in more than 97 countries around the world.

We use the US Postal service or DHL to send our shipments. The cost to ship will depend on the weight of the package and the delivery speed you select; several options will be provided at checkout.

Limited tracking is available for some Standard and First Class International shipments depending on the country. Full tracking is available with all Priority Express and Express International shipments.

Though almost all of our international orders arrive without incident, we strongly advise you to select Priority Express International or Express International if you live in a country with a less reliable postal service. We cannot guarantee delivery of packages shipped using First Class International.

At this time, we’ve stopped shipping to Brazil, Mexico or Indonesia due to poor delivery. See the FAQ “Do You Deliver to my Country” for more details and options if you’re in those countries.

International delivery can take anywhere from 3 days to 8 weeks depending on how long your order spends in customs at the border.

Please note that some countries do require the payment of import duties for international shipments above a certain value. We advise you to know the import regulations of your country and understand that you will be responsible for payment of any duties and fees imposed by your government at the border.

All packages will be marked as merchandise; as a commercial shipper, we are not able to mark a package as a gift (if you’re giving Xero Shoes as a gift, that’s not the same as us sending a gift).

Also, check our store locator at www.xeroshoes.com/stores. There may be a Xero Shoes dealer closer to you.

 

Note: Due to the current COVID-19 pandemic, some shipping services may be delayed, and due to heavy order volume during the holidays, it may take longer for your order to be shipped. We thank you for your patience as it may take two weeks or longer for your package to arrive.

Shipping time depends on what you order, where your package is going, and how fast you want it delivered.

When you get to the Checkout page, you’ll see different options and prices before you’re asked for payment information.

Typical shipping domestic shipping times are:

  • Our Flat Rate shipping takes 5-10 business days on average.
  • First Class  – estimated 4-9 business days – can be slower during high volume mail times
  • Priority Mail – 2 or 3 business days
  • Priority Express Mail – 1 or 2 business days

Please note that USPS does not guarantee delivery times for First Class and Priority Mail.

For International deliveries, here are some typical times:

  • DHL Packet Plus – 2-3 weeks average, may take longer depending on receiving country*
  • First Class – 1-3 weeks average, may take up to 8 depending on receiving country*
  • Priority Mail – 6-10 business days*
  • Priority Mail Express – 3-5 business days*

* International delivery times may be increased by additional customs processing times at the border.

Full tracking is available for items shipped with DHL International shipping and USPS Priority Express International shipments.

You may also want to check for a retailer  near you at www.xeroshoes.com/stores.

You can find more information about shipping here: www.xeroshoes.com/shipping

 

When you sign up, you’ll get a special link (“affiliate link”) to use to promote Xero Shoes. You can share this link on your social media, in emails, any website you have, or even in person. 

You’ll also get access to ready-made banners, images, and other creative assets you can use in your promotions. 

You’ll earn commissions on sales made by people who are first referred to Xero Shoes by you, through your affiliate link or the promotional assets we give you. 

In addition to the commission you’ll earn from your referral’s first purchase, Xero Shoes offers “Lifetime Commissions.” This means that you’ll earn commissions on all the future purchases your referred customer makes, regardless of how or when they come back to XeroShoes.com or XeroShoes.eu.

Still have questions? Email [email protected]

Log in at http://xeroshoes.com/affiliates and you will find your affiliate link near the top of the page. 

You will find banners, images, and other promotional assets when you click on Promotions (in the left-hand navigation menu), then Banners and Links.

More about these in a moment.

There are 2 ways to do that, one if you don’t have your own website (or are promoting somewhere other than your site, like Facebook), and the other if you do have your own website. Here are the instructions for each of those options:
  • If you don’t have a website or are promoting somewhere other than your site:
 To link to a specific page, either with a ready-made banner or a regular text link, go to your affiliate dashboard, then click on “Promotions” then “Banners and Links.” From there, you can search for a particular asset, like “Prio” to find direct links to the Prio page or “Shoe Finder” to get a link to our Shoe Finder Quiz. If the page you want to promote isn’t listed here, you can create a “Dynamic Link” to that page. Watch this video to learn how.
  1. If you have your own website and want to promote a specific product/page:
If you have your own site, you can use “Direct Linking” to promote any page/product on our website… and you don’t need to use your affiliate link. Also, you can use either the banners/images we provide, or your own images.  To set up Direct Linking, go to your affiliate dashboard, then click on Promotions, then click on Direct Link URLs. Fill in your domain’s name in the “Pattern” section using the syntax *sitename.com*.  If you want to see if you’ve entered the Pattern correctly, enter the URL for some page on your site in the Real URL section and then click Check. When the testing passes, then click Add URL. We will then review your Direct Link to make sure it’s valid. If it is, we will approve it for use. Once your Direct Link is approved, you can then link to any page on XeroShoes.com or XeroShoes.eu with a “normal” link (e.g. <a href=”https://xeroshoes.com/somepage/”>Click Here</a>), and our software will recognize that you sent that visitor and will link them to your affiliate account (if they first came to our site through your referral).

Yes. Even though you’re setting up your account at XeroShoes.com, you can use your affiliate link to promote either or both sites.

If you want to promote XeroShoes.com, use xeroshoes.com/go/username. To direct people to XeroShoes.eu, just substitute “.eu” for “.com” like this: xeroshoes.eu/go/username.

Under Banners and Links you’ll find ready-made banners, links, and other creative assets specifically made for .com and .eu.

We don’t offer discount codes to incentivise new customers. Instead keep our prices as low as possible (and lower than our competitors).

Log in at http://xeroshoes.com/affiliates and click on to Reports to see a traffic overview, including clicks, commissions, and more.

The program is powered by Post Affiliate Pro, the leading affiliate tracking software. Post Affiliate Pro is used by thousands of Internet merchants and affiliates world-wide and it uses a combination of methods to track referrals for highest possible reliability. 

Xero Shoes has been using Post Affiliate Pro for over a decade and has paid commissions every month during that time.

First, it takes about 15-30 minutes until the affiliate software updates and shows the clicks and/or commissions from people you referred.

Secondly, a prospect or customer is assigned to the first affiliate who referred that person to Xero Shoes. So, if your referral came to XeroShoes.com or XeroShoes.eu before clicking on your affiliate link, they’re not linked to you.

Next, sometimes people *think* they clicked on your affiliate link, but may not have.

If you aren’t seeing a referral or commission that you believe you should, contact [email protected] and we’ll investigate. If there is an actual problem, we can correct it, however, Post Affiliate Pro’s tracking system is very rarely wrong.

Transactions are most often declined when someone’s credit card is declined, usually from a typo. More often than not, you’ll see a second transaction immediately after that did go through, marked “pending”.

We pay commissions monthly based on the following formula:

When a referred customer makes a purchase, any commission is marked as “Pending.” To allow a grace period for returns or other adjustments, we wait for 30 days before the commission status is changed to “Approved.” Commissions are then paid on the 5th of the following month, with a minimum payout of $20.

For example, if someone you refer to our site makes a purchase on January 20th, the commission is marked as “Approved” on February 20th, and paid on March 5th, assuming your total commissions due is over $20. 

If you haven’t reached the $20 threshold, the commissions will “roll over” to subsequent months until you have, and then you will receive your commission payment.

The affiliate program is designed to reward people for spreading the word about Xero Shoes. It’s not a discount program. Affiliates do not earn commissions on their own orders.

Yes, the basics of affiliate marketing and most useful tips are described in your affiliate panel. You can also find some tips and techniques in our affiliate newsletter, which you’ll get when you become an affiliate.

If you are serious with earning your income as an affiliate, we recommend Rosalind Gardner’s excellent SuperAffiliate Handbook.